Skip to main content

Southwest Airlines Community

Unused travel funds

mlm421
Explorer C

Hi,

 

My husband and I fly fairly often on Southwest.   Recently with weather issues we have had to reschedule our flights and were told within the Southwest App that we would be refunded differences in fares.   I haven't seen them show up on the credit card statement, so am assuming they are available as "unused travel funds".    How can I tell what, if any, unused travel funds we have?

 

Thanks,

M

5 REPLIES 5

Re: Unused travel funds

bec102896
Aviator A

Hello 

 

to see what unused funds you have you would need the confirmation number and you go to https://www.southwest.com/flight/travel-funds-search.html 

 

if you dont have have the confirmation number you can call southwest at 800-435-9792 and and they can search by credit card so if you know which card you used to pay for those tickets they should be able to pull up the funds.

 

hope this helps

Blake 

Re: Unused travel funds

chgoflyer
Aviator A

@bec102896wrote:

Hello 

 

to see what unused funds you have you would need the confirmation number and you go to https://www.southwest.com/flight/travel-funds-search.html 

 

if you dont have have the confirmation number you can call southwest at 800-435-9792 and and they can search by credit card so if you know which card you used to pay for those tickets they should be able to pull up the funds.

 

hope this helps

Blake 


FYI: They won't look up travel funds using a credit card anymore. 😞

 

From the website:

Customers calling Southwest to request a refund or to research travel funds for a specific ticket must provide their confirmation number, ticket number or flight information (date, origin and destination).

Re: Unused travel funds

bec102896
Aviator A

@chgoflyer

 

they looked up my travel fund by phone in customer relations a few weeks a go wonder when that policy changed.

 

either way the website is the easiest way since you won't have to wait on hold 

Re: Unused travel funds

chgoflyer
Aviator A

Did you mean to say "by credit card?"

 

I believe if you're a RR member it's easier, but hopefully your experience indicates that the policy (enacted as part of the booking systems changeover last year) isn't being strictly applied just yet.

 

(FYI: You have to have the confirmation number to look up travel funds on the website -- we were discussing how to find them when you don't have that.). 😉

Re: Unused travel funds

TheMiddleSeat
Aviator A

And check out this thread if you have questions about how to apply the funds to a purchase 

 

https://www.southwestaircommunity.com/t5/General-Travel-Policies/How-do-I-use-my-residual-travel-fun...