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General Travel Policies

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Using Travel Funds

lissacory77
New Arrival

Just wondering if someone can tell me exactly what I can use my travel funds for?

Thanks

 

 

29 REPLIES 29

Re: Using Travel Funds

franktravel
Rising Star

Unused Ticketless Travel Funds: Southwest Airlines accepts unused ticketless travel funds for Passenger travel purchased through Southwest Airlines, excluding the Southwest Airlines Group Desk and Southwest Airlines® Vacations. Unused ticketless travel funds may be redeemed at Southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations. All travel involving unused ticketless travel funds must be completed by the expiration date. Unused ticketless travel funds may only be applied toward the purchase of future travel for the individual named on the ticket.

Re: Using Travel Funds

jonba
New Arrival

do you have to just book your flight or fly by the experation date?

 

Re: Using Travel Funds

franktravel
Rising Star

Hi 

 

Travel must be completed by. 

Re: Using Travel Funds

franktravel
Rising Star

mmUnused Ticketless Travel Funds: Southwest Airlines accepts unused ticketless travel funds for Passenger travel purchased through Southwest Airlines, excluding the Southwest Airlines Group Desk and Southwest Airlines® Vacations. Unused ticketless travel funds may be redeemed at Southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations. All travel involving unused ticketless travel funds must be completed by the expiration date. Unused ticketless travel funds may only be applied toward the purchase of future travel for the individual named on the ticket.

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Re: Using Travel Funds

Lindsey Employee
Employee
Solution

Hi @lissacory77,

 

Great question! 

 

You can apply your unused travel funds toward a new reservation. The only rule is that funds must be used before their expiration date (one year from the original date of purchase). So, when you get ready to book your next trip, you can apply the funds you've got, and you'll just end up paying the difference. Happy travels!

 

Lindsey
Community Manager
The Southwest Airlines Community

Re: Using Travel Funds

cozkfc
New Arrival

I know I have travel funds in my account - they are from almost 2 weeks ago - but I don't see them in my account anywhere.  In fact, I had to just go ahead and book a flight tonight without using them.  How do I use these travel funds in the future?

Re: Using Travel Funds

franktravel
Rising Star
Solution

Hi 

 

You will not find them in your Rapid Rewards account!  Your travel funds are connected to your conformation of the flight that you have changed or canceled, check your email.   When you book a new ticket under payment you will see "add travel funds"  this is where you put the conformation number that has the funds connected to. 

Re: Using Travel Funds

Douglasshc
New Arrival

I have VARIOUS unused travel credits. I find it very difficult to keep track of them. Do I have access to a list of my unused credits?

Re: Using Travel Funds

Lindsey Employee
Employee

Hi @Douglasshc

 

Travel funds are associated with confirmation numbers, so we always recommend that Customers keep a list of their confirmation numbers and expiration dates handy. That way, you can be sure to take advantage of everything under your name!

 

Lindsey
Community Manager
The Southwest Airlines Community