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General Travel Policies

Welcome to the General Travel Policy Board.
Share knowledge about Southwest’s travel
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Re: Using Travel Funds

Aveshudhaipal
New Arrival
Hi I am trying to use my travel funds but when I click on book a flight it send me to main page and going further it asks for the full ticket amount. I can't see the funds getting adjusted anywhere.

Re: Using Travel Funds

Cindzz05
New Arrival

I have 2 separate questions

 

#1 travels funds must be purchased before the expiration date, the travel date does not matter correct? My travels funds expire in May but I can book a flight anytime as long as just purchased prior to exp. Date?

 

#2 my travels funds is 3 people on it however, we do not all want to book at the same time is that ok? One person wants to use it to go to NY another person wants to use for Vegas does that matter?

 

 

When I tried booking my flight separately online it would not allow my travels funds to apply but it will pop up and I'm frustrated.

Re: Using Travel Funds

chgoflyer
Rising Star

Travel must be completed by the expiration date, not just booked.

 

Funds are only usable by the originally named passenger(s). Your best bet is to call and ask how the funds are divided anong the three of you.

Re: Using Travel Funds

reneerose
New Arrival

So if my $49.50 expires Sept 18  2018 and I book a flight to L.A. for May 2019, even though I want to fly in May 2019, it won't let me do that and I'm forced to fly to L.A. by Sept 18, 2018??  Why does Southwest make it so hard for people to use unused travel funds for a rental car?

Highlighted

Re: Using Travel Funds

chgoflyer
Rising Star

@reneerose wrote:

So if my $49.50 expires Sept 18  2018 and I book a flight to L.A. for May 2019, even though I want to fly in May 2019, it won't let me do that and I'm forced to fly to L.A. by Sept 18, 2018??  Why does Southwest make it so hard for people to use unused travel funds for a rental car?


 

Sounds like you really have 2 questions.

 

To the first: Yes -- travel must be completed prior to expiration. The system won't even let you book a flight scheduled after your funds expire.

 

On the second: You originally paid the funds to Southwest in exchange for air travel. They then limit your reuse of those funds to only air travel on Southwest. Southwest doesn't rent cars. Smiley Wink

 

Keep in mind that on most other carriers you wouldn't even have travel funds to use, and that if you did, change fees would eat up those funds.

Re: Using Travel Funds

quianauia
New Arrival

Can I give my unused travel funds to a family member or friend?

Re: Using Travel Funds

SWDigits
Active Member
Solution

@quianauia here is the wording on the "Check Travel Funds" web page:

 

"Travel funds from unused or canceled flight reservations have to be used by the originally ticketed passengeron those reservations. That means your Southwest travel funds are all yours (sorry, Mom)."


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