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General Travel Policies

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customer service

20605131293
New Arrival

How do I reach customer service? Past and present, I have called 15 times and never reached a person.  I have called seven times lately and have been instructed that I would be in line to be called back...... and I have never been called back yet. I have an important question. I need to know when the November bookings are going to open up. The number for customer service is useless. Can someone help me? Mona

6 REPLIES 6

Re: customer service

SWDigits
Active Member
Partial answer here:
https://www.southwestaircommunity.com/t5/General-Travel-Policies/December-2019-Flight-Schedules/m-p/...

Southwest customer | Home airport DCA | Community Chamption

Re: customer service

elijahbrantley
Rising Star

What number are you using?

 

1-800-I FLY SWA should do it. Also, if you have Twitter, reaching out there is always super helpful; they are the best!

 

I would also expect Nov flights to open within the next 45 days or so. Just a guess based on precedent. I am waiting for them too!!!

 

-A List Preferred, Companion Pass holder, Community Champion.

Re: customer service

nashley Employee
Employee
Solution

We're sorry to know it's been tough getting through to our Customer Service Teams, Mona. Between weather and operational events, we've experienced a high level of volume. Our Agents have all hands on deck and will answer as soon as they can. You can always check the anticipated schedule release date at Southwest.com. Scroll to the links at the bottom and click "Flight Schedules." We typically release schedules six months in advance. Hope that helps!

Nashley

Re: customer service

dfwskier
Rising Star

@20605131293 wrote:

How do I reach customer service? Past and present, I have called 15 times and never reached a person.  I have called seven times lately and have been instructed that I would be in line to be called back...... and I have never been called back yet. I have an important question. I need to know when the November bookings are going to open up. The number for customer service is useless. Can someone help me? Mona


If you have a question and the phone lines are jammed, just use e-mail or twitter. If using twitter, don't insert personal info in the first send. Wait for DMs to start.

 

To use either click on contact us at the bottom of this page, and then pick either tiwtter or e-mail from the top of the ensuing page.

Re: customer service

flyer101
New Arrival

I haven't gotten a call back, either. I stayed on hold the 2nd time I called when I realized that the call back option wasn't working. May I suggest hiring some customer service representatives? Southwest flight attendants are great, but it seems the business is hard to reach when we're not on the plane

Highlighted

Re: customer service

nashley Employee
Employee
Solution

We're sorry to hear you've had issues getting in touch with us by phone. In addition to the contact avenues in the link below, you can reach out to us on our Facebook and Twitter pages. 

 

Submitting a Suggestion and/or Complaint

Nashley