I am extremely frustrated by the fact that southwest appears to "hide" unused travel credits and puts it on the customer to try to find them, I see this has been written about...a lot...and seems SOOOOO very out of character for an airline claiming to be so customer friendly....hmmmmmm, not as customer oriented as you'd like us to believe, eh?
This has been written about before, and yes, for whatever reason, the airline has not done anything about it.
In the meantime, the airline tells you about unused travel funds each and every time you cancel or change a flight. It's easy for YOU to keep track of your own travel funds. It's YOUR money. YOU have to decide whether or not YOU care about YOUR money.
For Southwest to maintain a database of every Customer's travel funds, that would be expensive and fares would have to increase as a result. I think it's great that Southwest allows changes to reservations without changes fees, etc., don't you? I don't think it is unreasonable to expect a Customer to be responsible for their own travel funds. If it was cash, wouldn't you keep an eye on it?
I drop every SW confirmation or cancellation email in a special folder, and then I use notes on my phone to keep track of any travel funds. It take a tiny bit of work, but given that SW offers such a unique, valuable benefit, I am happy to do the extra work.
-A List Preferred, Companion Pass holder, Community Champion.
Hi, Sheryl. Yes, that can be frustrating. As with others on here, I have created a Word document that I update every time I make a flight, with my confirmation number, dates of travel, and the price I paid.
Then if I have to cancel a flight, or if I get a cheaper price and end up with a credit, I just move that up to the top of the page and add the expiration date. Then, next time I book, I have all of my credits listed in one place, so I never lose any money. It also helps a lot if I use just part of a credit, because I cross out the former amount and add the new total of what's left.
It sounds complicated, but it's not, just a few super-simple notes.
I do love changing my flights with no fees, and I also love getting a refund credit if my booked flights go on sale. Keeping such a list is a small thing to do for those benefits, I think.