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General Travel Policies

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voucher criteria

TDunaway
New Arrival

What is the criteria for receiving credit vouchers? Our flight out of New Orleans was delayed from an 8:30pm takeoff to finally flying out around 11:55pm.  We did not get offered any vouchers.  Today, our flight is delayed from 10:30am to 1:55 pm.  We just receive $100 vouchers.  What is the criteria  for vouchers?

 

1 REPLY 1

Re: voucher criteria

TheMiddleSeat
Rising Star
Solution

I don't believe there is a set in stone policy. Ask nicely and you might get something. After the fact you can also provide information to customer relations and they may offer compensation. It often depends on the reason for the delay, bad weather will typically mean no vouchers while a mechanical or crew issue is more likely to be offered vouchers. 

 

--TheMiddleSeat