Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

In the Air

Snacks, beverages, and live TV are all
part of Southwest's Inflight Hospitality.
Learn more here.
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Re: Business Select Free Drink

Jwalsh3rd
Active Member

I have an iOS wallet and store boarding passes there.  I have now started emailing my boarding pass to me.  It survived the flight departure and shows the boarding pass electronically.  If you get a strictly by the rules flight attendant this should do the trick, iOS or android

Re: Business Select Free Drink

outnumbered2
New Arrival

I flew on the 14th and I was business select. No service was allowed due to a possible bumpy flight. After the flight, I asked customer service via an email if they could extend my business select drink coupon or swap it out. I let them know that the pilot wouldnt allow the attendants to serve for their safety, rightfully so. I was told in a reply, well we hoped you enjoyed the other business select benefits, but no. Nice work SWA.

Re: Business Select Free Drink

chgoflyer
Rising Star

Unfortunately, Business Select drink coupons are good for the day of travel only.

 


@outnumbered2 wrote:

I flew on the 14th and I was business select. No service was allowed due to a possible bumpy flight. After the flight, I asked customer service via an email if they could extend my business select drink coupon or swap it out. I let them know that the pilot wouldnt allow the attendants to serve for their safety, rightfully so. I was told in a reply, well we hoped you enjoyed the other business select benefits, but no. Nice work SWA.


 

Background: Initially, BS drink coupons were good only on the original flight, but a class-action lawsuit caused that to be changed to "day of" and ultimately cost Southwest millions of dollars in lawyer's fees and replacement coupons. So Southwest doesn't offer replacements now when drink service is not offered. Smiley Wink

 

I have found, however, that many FAs are sometimes generous with free drinks. If you have a chance, you could mention your experience and/or offer the coupon on your next flight and see if they'll accommodate you. I'd guess you have a 50/50 chance of receiving your drink for free.

 

Secret pro-tip: Sometimes early morning BS fliers leave their unwanted drink coupons at check-in kiosks, so they may be used by passengers traveling later that day. Smiley Wink