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Southwest Airlines Community

COS

triceeey7
Explorer C
I was working a flight at the gate when approached by a skycap agent pushing a wheelchair passenger who requested an extra seat. We had plenty open seats and I successfully created the xtra seat pnr as a cos. I received a call shortly after by the ops agent boarding the flight who asked for an explanation of the cos seat. I explained she requested an xtra seat, and that I considered her cos. Later I thought that maybe she needed the xtra seat for a medical reason and assumed she was cos.. But I found it pretty bizarre to be challenged by the ops agent who insisted she was no where near a cos. Maybe its a matter of opinion if she is or isn't, but at what point should I be sizing up passengers and refusing the xtra seat? I also thought it odd to be questioned by the ops agent when the pax was in fact in a wheelchair and there were plenty open seats.. Any thoughts?