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Disgusted with Customer Service
Disgusted with Customer Service
06-23-2019 10:57 AM - edited 06-23-2019 11:02 AM
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My flight from San Antonio to Denver was cancelled due to weather. The service at the airport was non-existent, with the Agent telling me I had to book another airline myself or wait 24 hours. When I asked for assistance booking an outbound flight, I was told “Look lady, I have 300 people to help and you’re going to have to figure it out for yourself”.
I booked a flight to Denver on American, and got a refund for my outgoing trip. While at the Southwest gate I confirmed that my return flight from Denver to San Antonio was not cancelled.
Today I checked online and my return flight was also cancelled. I’m stuck in Denver with no return flight. I called Customer service and was told the hold time is 68 minutes. 68 Minutes is obscene. Overall the service was rude, non-helpful, and the Agent ended up cancelling my entire booking despite confirming that was not the case. I’m scrambling to find a return flight.
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Sorry to hear of the trouble you have had with your trip.
I recommend you contact southwest on Twitter or you can also try the chat feature in the Southwest mobile app I have used it a few times and waited no more than a minute to get an agent. If your at the airport or near it they might be able to help as well.