06-10-2019 09:43 PMakapadia
I travel with Southwest very often and have never had any issues watching the free movies on my Microsoft Surface Pro running Windows 10. Last week I started getting an error when trying to watch a movie. See photo attached. I tried both Chrome and IE and got the same error last week. This week I am getting the same error again. I have no issues playing movies on my Andriod phone, so its just not working on my computer (which I prefer to use with the bigger screen). Any help would be greatly appreciated. Also, I tried deleting the brower cache and resetting the broswer to "default" and I still get the same error. Also the video appears to start for about 1 or 2 secs and then the error appears.
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06-18-2019 11:37 AMtnpatlick
This has happened the past two trips I've made including Sunday. Following hoping for a solution. I also have a Surface Pro.
06-18-2019 08:12 PM38nuts
I have the exact same problem. Chrome and IE suddenly stopped working. Unknow sources or Unknown Playback error. It worked flawlessly before, but now suddenly it doesn't work anymore. I can watch from phone though. Annoying.....
06-21-2019 06:28 PMScout70
Exact same issue here on fairly new HP Elitebook x360 w/ Windows 10. Tried Chrome, IE and Edge. Works on Android phone. Thinking it's related to latest security push from MS?
06-24-2019 09:21 PMGnatter
The same thing has been happening to me. I flew from TPA to ATL last week and it worked fine, now flying to LAX and back, it is not working, same error message above. I have a surface pro. Has this issue been addressed by Southwest yet?
07-05-2019 05:25 PMLindsey
We did have an issue with playback on select devices/browsers beginning June 4 that we were not aware of until June 24, but we pushed a fix the night of June 25th that should have taken care of the problem. Still, I'm sorry you had this frustrating experience - being a frequent traveler myself, I know it's annoying when the inflight entertainment options aren't available.