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Re: Error playing file: Unknown Playback error

NicoleAshley Employee
Employee

Our WiFi Team is attributing your experience to luck since it is not officially supported: 

https://www.southwest.com/html/generated/help/faqs/inflight_internet_once_onboard_faq.html?CLK=SITES....  Thanks!

Nicole
Community Manager

Re: Error playing file: Unknown Playback error

d427747
New Arrival

Thank you for the information, but it doesn't assist in solving the issue.  After the fix was pushed and still experiencing the issue what is the next option to fix?

Re: Error playing file: Unknown Playback error

msfeeley
New Arrival

I am receiving this error 10-10-2019  very frustrating to have no access to entertainment on long flights    Had issues 9/27/19 also going to Phoenix

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Re: Error playing file: Unknown Playback error

NicoleAshley Employee
Employee

@msfeeley, I'm very sorry to learn that you're having issues accessing our entertainment onboard. Can you please share your device type, version, and browser information so I can look into this?

Nicole
Community Manager