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In the Air

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Movies and on demand not working

JonTHX
New Arrival

Flight from phx to  stl flight 1001 had no tv series or movies. Instead of saying it wss down the web page told us we didnt have the app or the airtime player.

In the beginning most of our rows of people kept rebooting our phones since most of had it working on other flights before. Anyway to teach the crew to reboot the inflight entertainment?

We all had the apps and player. Android, apple, laptops  didnt matter nothing worked.  Friendly crew but no one could fix it. Very sad tonight.

1 REPLY 1
Highlighted

Re: Movies and on demand not working

nashley Employee
Employee
Solution

You can imagine we'd much prefer that our Customers had access to WiFi and the entertainment portal onboard, and we're so sorry for the frustration, Jon. As a peer-to-peer support forum, we aren't equipped to assist you here, but we recommend reaching out via the options in the link below. 

 

Submitting a Suggestion and/or Complaint

Nashley