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I almost always purchase wifi when flying southwest and on todays flight it was no different. I was going to be traveling a very long way and purchased wifi at the beginning of my flight. There I was, for hours trying to get the wifi to work and nothing. I was heartbroken. I felt super sad. I had been charged and then abandoned. I know its only $8 but still. I would have been able to finish my work while flying and wasn’t able to because of this. Is there an email I can write to southwest about this? Thank you.
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I understand your frustration!
Definitely reach out to Southwest using one of the methods at the Contact Us link below. I am a biggest fan of the Twitter option. They are a phenomenal and helpful team! I know they will get you squared away.