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SW Wifi network not dropping when I deplane

SusanG
New Arrival

I am A List Preferred so often take advantage of the free wifi.  However, after I deplane and click on another site, I am OFTEN immediately brought bact to the Getconnected Page and cannot get to where I want to go.  Sometimes it happens when I have successfully naviated to a particular website but then click a link to get to another page of the website and am taken at that point back to Southwest wifi getconnected page.  It is a LOOP. 

 

Knowing this I have tried "forgetting" the network before deplaning but it just happened again the other day.  I use my iPad to connect.  I have had to delete history but that often makes some saved website logins and passwords disappear which is a huge inconvenience.

 

Why does Southwest Wifi hold on????

9 REPLIES 9

Re: SW Wifi network not dropping when I deplane

Lindsey Employee
Employee

Hi @SusanG

 

Will you send me a private message with your last three flights? We'll take a look and see if we can find out why this is happening. When you get outside the range of the WiFi, it should disappear from your list of WiFi options. Apologies for the inconvenience!

 

Lindsey
Community Manager
The Southwest Airlines Community

Re: SW Wifi network not dropping when I deplane

SusanG
New Arrival

Hi!  I sent via the thread but not sure if it went.....  it has happened again.  I flew Friday night  from San Jose to Las Vegas,  .....flight 898.  It's not quite as bad this time but when I click certain links on a game I play, it takes me back to the getconnected page but I can dork my way out of it when it happens.  I went to history and deleted getconnected but that didn't seem to help.  Screen shot below:

 

 

IMG_0438.PNG

Re: SW Wifi network not dropping when I deplane

RDT
New Arrival

HELP! 

I'm having same issue! I flew yesterday from RDU to DEN and used the airport wifi at Rdu and in flight to see arrival status but didn't pay for the wifi. Now I'm home and all the sites I accessed southwest wifi at the airport are still trying to connect to that SW wifi even though I'm on my home wifi and 1hr away from DEN airport. I've restarted my phone twice. Made sure my settings don't say SW wifi. 

Ive called SW customer service & they couldn't help me. They said all they do is reservations. Told me to call their corporate executive offices at 855-234-4654  ext 5 ... Waited on hold for 20 minutes!! Then just got  hung up on. I have no other devices other than my cell phone. I'm trying to access my online medical records since my dr left me a message there and it keeps bringing to this stupid southwest login page 

no one on the phone can help me. Just left a message for my dr to give me the message but this is so embarrassing over accessing free wifi at the airport!! 

 

 

Please someone from southwest please help me remove this from my phone!!!!!!!!!

 

 

Highlighted

Re: SW Wifi network not dropping when I deplane

Lindsey Employee
Employee
Solution

@SusanG

 

If you're using an iOS device, try following these steps:

 

1) Go to settings

2) Click "WiFi"

3) Click the blue "i" to the right of the Southwest WiFi 

4) Click "Forget this Network"

 

That should take care of the problem, but let us know if it doesn't. 

 

Lindsey
Community Manager
The Southwest Airlines Community

Re: SW Wifi network not dropping when I deplane

DancingDavidE
Top Contributer

How long has this been happening? My first thought is that this is a setting on your device(s), nothing from the wifi equipment on the plane would carry through once you are out of range.

 

If someone in the airport (or wherever you were) had a network with SSID of "Southwest..." you may still connect to them.

 

Is it possible that you have another device with you that your iPad is trying to connect, and that device is still showing "Southwest" wifi SSID?

 

I haven't ever had this happen on my iPad, iPhone, or PC.

 

 

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: SW Wifi network not dropping when I deplane

SusanG
New Arrival

Hi Dancing David,

 

This has been happening off and on for about a year or so.  I only use my iPad and nothing else on a plane so no other devices.  I've only chosen the approved Southwest wifi as far as I know.  Sometimes in clears within a week, sometimes I have to clear history.  It doesn't prevent me from going to new websites but seems to affect only pages on websites I visit.  Say I went to Facebook and clicked around.  When I get to hotel, I click on a link FB and it goes to getconnected.  So strange and random!  My husband flies with me on occasion and it has happened to him as well - again on an ipad.  Weird but true.

 

Thank you for responding.

Susan

Re: SW Wifi network not dropping when I deplane

msturtz
New Arrival

I'll echo what others have said...  in DEN, there's often a lot of planes in the same section of terminal, so the device may connect to you another plane besides the one you were on, especially as you get out of range of your plane.

 

I recently had an experience where I paid for the WIFI, and it said I was connected, but wouldn't let me go anywhere, I just got back to the "connect" screen.  But it wouldn't let me pay again, since I'd already paid.  I finally rebooted my device, and reconnected, then paid again, and everything was fine.  I figured they'd take care of it, but after my flight I contacted Southwest and they refunded not one but both of the charges.

Re: SW Wifi network not dropping when I deplane

Zevsupport
Active Member

That's awesome! 
@msturtz wrote:

I'll echo what others have said...  in DEN, there's often a lot of planes in the same section of terminal, so the device may connect to you another plane besides the one you were on, especially as you get out of range of your plane.

 

I recently had an experience where I paid for the WIFI, and it said I was connected, but wouldn't let me go anywhere, I just got back to the "connect" screen.  But it wouldn't let me pay again, since I'd already paid.  I finally rebooted my device, and reconnected, then paid again, and everything was fine.  I figured they'd take care of it, but after my flight I contacted Southwest and they refunded not one but both of the charges.


 


Safe travels,

Zev
Community Champion and Companion Pass Holder

Re: SW Wifi network not dropping when I deplane

Seat_Amigo_App
New Arrival

If you travel a lot, you probably are connected to the various airport wifi's as well. What I do is to disconnect from say the Southwest wifi and give it a few seconds to find LTE or your cellular carrier. Then decide which wifi to conect to.

 

Hope that helps,

 

Rusty Shaffer

CEO

www.seatamigo.com