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Thanks For A Terrible Anniversary

Shawnwilson101
New Arrival

Started in ONT to MDW, plane was literally freezing - with multiple customers complaining and shivering for 4 hours. Response from attendant: “Yeah not sure what happened”. 

 

Returning from MDW to ONT, Gate attendant made a physically aggressive gesture/comment to my wife at the gate. Then, we booked at non-stop flight that had to stop in another state to refuel (no weather/airport issues). 

 

I fly SW almost every other week - what is happening to this company?

2 REPLIES 2

Re: Thanks For A Terrible Anniversary

TheMiddleSeat
Rising Star
Solution

Sounds like an unfortunate experience, hopefully your next trip goes better.  Did you reach out to Southwest via one of the Contact Us methods on southwest.com?

 

--TheMiddleSeat

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Re: Thanks For A Terrible Anniversary

DfDrPepper_23
Active Member

Shawnwilson101,Me too! I am trying to figure it out based on what is going on with southwest airlines lately.