07-25-2019 11:30 PMSWDigits
Southwest customer | Home airport DCA | Community Chamption
07-26-2019 08:39 AMok529
So in other words a no answer like the one I received when I complained. If they are working to fix the problem why is reliablity going down? WiFi was better two years ago than it is now.
Southwest is working closely with our Inflight WiFi providers on our connectivity. We operate a fleet of nearly 750 aircraft, flying to over 100 destinations across the United States, Caribbean, and Central America. It takes a robust system to supply a fleet of this size with WiFi capabilities, and we are working diligently to allocate the appropriate resources necessary to provide a product that our Customers expect. While I’m not able to promise you perfection going forward, rest assured that we are always looking for ways to improve.
07-26-2019 12:53 PMdfwskier
Well, since this is a customer to customer forum, you will NOT get a formal anwser here.
I'd suggest that you e-mail the company. To do so, click on "contact us" at the bottom of this page, and then select e-mail from the contact chouces listed on the top left of the ensuing page.
07-31-2019 07:18 PMMidwesterner
I just posted the same observation before seeing your post. I am a loyal SWA business traveler and I fly at least 3-4 times per month. It definitely feels like the WiFi is getting increasingly worse as time goes on. It has gotten so bad that I am ready to switch to a different airline.
I came to this forum to ask where I need to go to get the attention of someone at SWA because my sense is that the flight attendants, which nice people, either aren't interested in the issue or are powerless to get to the bottom of what is going on.
Anyway - my post is titled "Misery Loves Company" - so... My misery loves your company! I hope SWA gets it figured out soon. Otherwise, perhaps I will see you on a Delta flight LOL!