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In the Air

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Wifi Refund Request

Tourist jessica_ross9
Tourist

On my recent flight with Southwest Airlines, I purchased access to the wifi for $8.00 but I and no one else on the plane were able to connect to the internet. I asked the flight attendant about the refund process and she said there was a form I could fill out online. Unfortunately, I haven't been able to find that form and am wondering what steps other clients have taken to receive a refund?

2 REPLIES
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Re: Wifi Refund Request

Ace chgoflyer
Ace

You can use the online Contact Us "email" form. But for the quickest response, reach out via Twitter.

Re: Wifi Refund Request

Tourist jessica_ross9
Tourist

Thank you!