I have been an A-List Preferred member for thw last 4 consecutive years and lately it seems that everytime I fly on a newer aircraft, the Wi Fi seldom works. Being a business flyer on Southwest, I generally like to spend the time inflight catching up my reports and emails. What is SWA doing about rectifing this situation?
We're constantly working with our provider to improve the quality of our inflight WiFi offering, and we're sorry to learn it hasn't been working for you. As a peer-to-peer support forum, we aren't equipped to look into your specific flights. That said, we encourage you to reach out via the options in the link below.