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wifi refund

sea1
New Arrival
does anyone have an email to get a refund on unusable wifi? The flight attendant said they used to be able to call in to reset it.I know they are working on it by end of 2017, but can they reset when it stinks until then?
8 REPLIES 8

Re: wifi refund

LindseyD
Retired Community Manager
Solution

Hi @sea1,

 

I'm sorry to hear that the WiFi wasn't working very well for you on your recent flight. Please reach out to us on Twitter at @Southwestair and a Representative will assist you with a refund. 

 

Re: wifi refund

Stilwell721
New Arrival

Hi,

 

 I’m hoping you can connect me with someone to get a refund on the WiFi service I paid for. It was nearl impossible to use..

 

 Thanks,

Bob

Re: wifi refund

Stilwell721
New Arrival

Hi,

 

 I’m hoping you can connect me with someone to get a refund on the WiFi service I paid for. It was nearly impossible to use..

 

 Thanks,

Bob

Re: wifi refund

DancingDavidE
Top Contributor

Call customer service or try twitter - no one on the message board will be able to do anything with your account or prior purchases.

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: wifi refund

Bburnette23
New Arrival

I purchased wifi on my flight from Spokane to Vegas and it didn't work the entire time how do I go about getting a refund ?

Re: wifi refund

jasminey33
New Arrival

I had the saaaaae issue. I called customer service and he said you have to go online....so i had him walk me through it and he couldn’t help me via mobile device. Even going View Full Site on my iPhone, the programming diverted me back to the “ Mobile device” view. Help!!!

Re: wifi refund

elijahbrantley
Rising Star
Solution

@jasminey33 Sorry you had issues! As noted above, your best bet is to reach out to @southwestair via Twitter for help with a refund. 

 

-A List Preferred, Companion Pass holder, Community Champion.

Re: wifi refund

SWDigits
Rising Star

You may also want to see if they are able to help you with a refund via the chat function within the Southwest app, I've had speedy and knowledgeable help the two times I've used for other topics.


Southwest customer | Home airport DCA | Community Chamption