To my SWA brethren... I'm sitting on a plane flying home right now. The flight has sixteen people on it, and I'm sure Southwest is losing money on it. And yet, my experience has been wonderful. My bag was taken with a smile and courtesy. The gate agent was polite. The flight attendants were typically comical. All in all, they made my flight enjoyable. In this time of stress and uncertainty, I appreciate their help. I felt bad getting a refund for my Hawaii flight that I couldn't take, but I'll be sure to book another as soon as I can. Don't let the negativity get to you. Many of us appreciate your efforts. Stay safe and keep smiling.
