Departure Tax from Grand Cayman

[Azn1021]

Hi,

Why is my son being charged for departure tax from Grand Cayman? He is 3 and should be exempt from the tax.  Spoke to Southwest rep and they told me that they they are not responsible for the taxes and can't do anthing about it and I need to go to the travel.gov site.  Someone please help.  Thanks. 

Children under the age of 12 are exempt." and: "Departure Tax: There is a CI $20.00 or US$25.00 departure tax for the Cayman Islands that is included in the price of your airline ticket. "Sep 15, 2013

[DancingDavidE]

Might be a software issue, was there a place to put his age on the ticket?

[LindseyD]

Hi @Azn1021, 

This is a peer-to-peer discussion forum, so while someone may have some similar experience that could help you out, it sounds like we need to take a look at your tickets so we can resolve the issue. Please reach out to our Customer Relations Department through any of the ways listed here. One of our Representatives will be happy to assist you and get the departure tax issue sorted out.