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Coronavirus (COVID-19) FAQs

Can I receive a refund if I’ve booked a ticket on Southwest and feel uncomfortable flying?

Nonrefundable tickets not flown on the travel date, but canceled in accordance with Southwest’s No Show Policy, can be applied to future travel up to one year from the original purchase date but must be used by the individual named on the ticket. Refundable tickets not flown on the travel date can also be applied to future travel. More information on refunds can be found on Southwest.com. We hope these policies continue to give our Customers flexibility and options for travel planning.

 

Is there a fee to change my flight to a different date?

Southwest does not charge fees to change or cancel flights, although applicable fare differences may apply.

 

Will my flight be canceled because of concerns over the coronavirus

(COVID-19)?

Southwest continues evaluating its flight schedules and making adjustments as necessary (more information here).

 

Additionally, the carrier recently announced it would be reducing available seat miles (ASMs, or capacity) by at least 20 percent for the time period April 14, 2020 through June 5, 2020. These flight schedule reductions are in addition to the Company's existing capacity impact due to the Boeing 737 MAX groundings. The revisions will vary by day of week and region—some airports and regions will be more impacted than others.

 

Customers who have already booked their travel and will be impacted by our amended schedule will be notified of their re-accommodated travel according to our flexible accommodation procedures.

 

Do your aircraft also fly to international destinations?

Southwest’s fleet flies interchangeably to both domestic and international locations which include locations in Latin America, Central America, and the Caribbean. Southwest has suspended service to its international destinations effective March 22, 2020, with the anticipation of being able to resume service on May 4, 2020, subject to change. Southwest aircraft are maintained in accordance with an established cleaning program that includes cleaning, sanitizing, and disinfecting the cabin in a manner that meets or exceeds recommendations from the Centers for Disease Control (CDC) and World Health Organization (WHO).

 

Southwest does not serve Asia or Europe.

 

How do I know that your aircraft cabins are safe from the coronavirus

(COVID-19)? 

Southwest aircraft are regularly maintained in accordance with an established program aimed at providing a clean and inviting cabin experience. In addition to aircraft being tidied up between flights during the day, each aircraft receives a thorough review that includes cleaning, sanitizing, and disinfecting that meets or exceeds recommendations from the Center for Disease Control (CDC) and World Health Organization (WHO). And, as of March 4, we’ve enhanced our cleaning efforts in response to the current environment. 

 

How do you keep the cabin air clean?
All of our aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters, which filter out airborne particles as the air onboard is recirculated with outside air. These same HEPA filters are used in many hospitals to enhance air quality within that environment.

Our aircraft are also designed with an air circulation system that mixes in fresh air from outside the plane. The HEPA filter and the air circulation system work together to provide the optimum air quality while onboard a Southwest plane which, in most cases, exceeds the quality of air that can be found in outdoor air, as well as a typical office building or similar public venue. On average, a complete exchange of cabin air and outside air is accomplished every three minutes.

 

Are face masks being offered on your aircraft?

Southwest is not providing face masks to all Customers as the CDC does not recommend that people who are well to wear a facemask to protect themselves from respiratory diseases, including COVID-19. 

 

Can Customers bring hand sanitizers onboard your aircraft when traveling?

Absolutely. You must adhere to the Transportation and Security Administration’s (TSA) regulations for carrying gels or liquids through airport security checkpoints, of course. If you bring your own hand or surface sanitizing items onboard, please use items that do not contain bleach, or have “plus bleach” on the label, as they risk damaging hard and soft surfaces.

 

Additionally, we request that Customers do not use aerosol or pump-spray cleaners, as those products cannot be contained to your personal space and may impact other Customers in the shared environment of our aircraft cabins

 

Is Southwest recommending any specific actions to Customers?

There are no special precautions necessary for air travel. We recommend the CDC’s website as a resource for ways that Customers can best protect themselves from becoming ill. Additionally, Customers are encouraged to wash their hands frequently and use hand sanitizer and/or anti-bacterial wipes when traveling. Of course, Customers should not travel if they experiencing any signs of illness.

 

What do I need to know if I'm traveling to a Southwest destination outside of the U.S.?
Some governments have implemented COVID-19 restrictions specific to air passengers who have traveled to destinations in Europe and Asia within the previous 14 days. These restrictions are dynamic and being updated frequently, so we suggest Customers reference International Air Transport Association for the latest guidance ahead of any international travel.

 

What enhanced cleaning is Southwest doing to ensure aircraft are safe?
We spend more than six hours cleaning each aircraft every night, and, as of March 4, 2020, we have enhanced our cleaning procedures. Typically, we use an EPA approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin. We have expanded the use of the hospital-grade disinfectant throughout the aircraft, and now are using it in the cabin, on elements in the flight deck, and in the lavatory.  Additionally, we equip all our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out airborne particles as the air onboard is recirculated with outside air.  These same HEPA filters are used in many hospitals to enhance air quality within that environment.

 

Will local bans on public gatherings and crowd sizes impact my travel on Southwest?
Currently, no restrictions have been placed upon travel. Of course, we will continue to monitor and comply with all local ordinances in the communities we serve, while following applicable guidance from the Centers for Disease Control (CDC).

 

For updates on government guidance and details about what carriers are doing, Airlines for America have developed the following resources:
www.airlinestakeaction.com
https://www.airlines.org/news/covid-19-yes-america-is-still-open-for-business/
https://www.airlines.org/wp-content/uploads/2020/03/What-Others-Are-Saying-3.9.20.pdf

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