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Will Southwest waive change or cancellation fees during crises?

Southwest is unique in the airline industry because we do not charge fees to change or cancel flights. Nonrefundable tickets not flown on the travel date, but canceled in accordance with Southwest’s No Show policy, can be applied to future travel. Refundable tickets not flown on the travel date can also be applied to future travel. More information on refunds can be found on Southwest.com. We hope these policies continue to give our Customers flexibility and options as you plan your travel.

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