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Cannot sign into iOS App

scottrm20
New Arrival

I cannot sign into the iOS app for Southwest.  I get the following:

 

Sorry, we can't seem to connect.  Please check your connection and try again.  Error: 500120210 ()

 

This only affects my login, I can login just fine with my wife or child's accounts from the same device and same connection.  

 

I can log into the website with my user/pass and it works just fine so this is something with my account and the mobile app.

 

5 REPLIES 5

Re: Cannot sign into iOS App

scottrm20
New Arrival

Things I have tried:
      Uninstall & Reinstall App

      On WiFi / On Cellular

      On multiple devices: (iPad, iPhone, even replaced iPhone)

      Rebooted Phone

      Shut phone down and back on

      Reset Southwest password 

 

Considering that I can login with another account just fine there is an issue with my account only.  Not an app or iOS issue.

 

Re: Cannot sign into iOS App

DancingDavidE
Top Contributer
Solution

@scottrm20 wrote:

Things I have tried:

      Reset Southwest password 

 

 


I don't have the reference on me, but there was a thread on the community a while ago that there might be an issue with passwords that were too long - these would work fine logging in online, but the app had trouble with too many characters - maybe temporarily at least try a shorter password and see if that helps.

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Cannot sign into iOS App

scottrm20
New Arrival

THANK YOU

 

Multiple calls in and zero help from Southwest... their solution was... just log into the website...

 

really.... 

 

but Thank you so much!

Re: Cannot sign into iOS App

DancingDavidE
Top Contributer

@scottrm20 wrote:

THANK YOU

 

Multiple calls in and zero help from Southwest... their solution was... just log into the website...

 

really.... 

 

but Thank you so much!


Great, I'm glad that worked! I found the other reference and it was that the password should be less than 14 characters to use the mobile app. Someone also mentioned special characters which I'm not clear if there is a restriction or not on which may be used, some obviously are allowed. Maybe @GloriaL can clarify.

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Cannot sign into iOS App

Zevsupport
Active Member

Hey,

 

I know this is a late response, but a further update of the app, fixed this for me! Hope it now works for you.

 

Zev


Safe travels,

Zev
Community Champion and Companion Pass Holder