Skip to main content

Southwest Airlines Community

Re: Companion pass earned email

chgoflyer
Aviator A
Solution

<facepalm>

Re: Companion pass earned email

BPaolero
Explorer C

I received the bogus email and was so excited that somehow I had earned a companion pass with some special promotion or something that I spent a few hours booking my flight, thinking my daughter would be free so we could afford it.... only to find it was a glitch! What a let-down and waste of time.  I see it's been going on for at least 2 years, too!  

Re: Companion pass earned email

corieboley
Explorer C

I received the same email. I read the other responses, and seems that this issue has not been fixed. What has been done to make this right?

Re: Companion pass earned email

chgoflyer
Aviator A

An "apology" email was sent. Nothing else was done.

Re: Companion pass earned email

lutkin
Explorer C

so I got one of the #fakenews companion pass emails today (04 April 2019), hard to understand how this problem is still not solved.

Re: Companion pass earned email

Kimberleeeeee
Explorer C

I got it too and I am curious to know how it takes over 2 years to resolve an issue like this. 

Re: Companion pass earned email

JTical
Explorer C

Yes, i rec'd an email with the following below.  Seems like it was some kind of widespread error/glitch on their behalf.

 

"Companion Pass Achieved! Earned through 12/31/2019."