Flight changes

[Bmbm5]

Can someone answer a question for me? I made a change to the return end of a flight for both my husband and I that  I had used points . I was able to make my change online but my husbands kept kicking out of the system. I called southwest to help me which she did but I was charged an additional 19,000 points for his and only $5.00 for mine. Why???

[franktravel]

This is only a guess. If your return flight was a nonstop and when you made the chang you picked a flight that had a stop then you would have been charged an extra five dollars.

The reason you may have been charged extra points for changing your husbands is that after you made your change the flight was no longer available for that price.  Check the flight every day because it might go down again.

Good Luck!