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Rapid Rewards®

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Hotel Rapid Rewards Bonus Points Not awarded.

Young64
New Arrival

My first hotel bookings made through the Southwest app did not give me my bonus points. I have called customer service and they tell me they went through booking.com but I KNOW I booked these directly through southwest. Help!  What is my next step?

2 REPLIES

Re: Hotel Rapid Rewards Bonus Points Not awarded.

chgoflyer
Rising Star
Solution

Booking.com is the company Southwest partners with to provide hotel booking services on the Southwest website and app. You'll need to contact them, and can do so through the website at:

 

https://secure.southwesthotels.com/content/cs.html

 

Or by calling 1 (888) 850 3958.

 

Hopefully they'll be able to help you. Good luck!

Re: Hotel Rapid Rewards Bonus Points Not awarded.

Allopez8881
New Arrival

I'm having the same issue! I haven't received ANY of my double points. I've had the card a little over six months and I keep getting the run around from chase and from southwest and no one seems to be able to help!