My first hotel bookings made through the Southwest app did not give me my bonus points. I have called customer service and they tell me they went through booking.com but I KNOW I booked these directly through southwest. Help! What is my next step?
I'm having the same issue! I haven't received ANY of my double points. I've had the card a little over six months and I keep getting the run around from chase and from southwest and no one seems to be able to help!