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Rapid Rewards and Fraud.

CX_Specialist
New Arrival

This issue has been more than satisfactorily resolved.

 

Thank you!

4 REPLIES 4

Re: Rapid Rewards and Fraud. 83K Points Gone!

dfwskier
Rising Star

Since this is a customer to customer forum, it i unlikely that you will find resolution here.

 

You could write Southwet's CEO

 

Gary Kelly

CEO

Southwest Airlines
P.O. Box 36647- 
Dallas, Texas 75235

 

 

Sounds like numerous balls have been dropped. I don't blame you for being irritated.

Re: Rapid Rewards and Fraud. 83K Points Gone!

bec102896
Rising Star

@CX_Specialist 

 

I recommend you reach out to customer relations and ask for assistance you can call them at 855-234-4654. For your cases protection I recommend editing the post to remove the case number since this is a customer to customer forum. 

 

Hope this helps

Blake 

Highlighted

Re: Rapid Rewards and Fraud. 83K Points Gone!

CX_Specialist
New Arrival

All of my interactions have been through Customer Relations and Option#5 which is for issues with travel that has already happen. A call to this number usually requires at least a 40 minute wait on hold. Since my issue deals with Fraud, the CR team has to pass this on internally to a department we as customers apparently don't have direct access to, therefore I have nothing left to do but waist time on hold to talk to an agent that can't help me do anything. 

Re: Rapid Rewards and Fraud. 83K Points Gone!

dfwskier
Rising Star

@CX_Specialist wrote:

All of my interactions have been through Customer Relations and Option#5 which is for issues with travel that has already happen. A call to this number usually requires at least a 40 minute wait on hold. Since my issue deals with Fraud, the CR team has to pass this on internally to a department we as customers apparently don't have direct access to, therefore I have nothing left to do but waist time on hold to talk to an agent that can't help me do anything. 


That's why I suggested that you write the CEO. Your contacts with customer relations have apparently not been effective. Promises about call backs have apparently not been honored.

Letters to CEOs result in action far up the food chain, and normally provoke a resolution.