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It has been more than a month that I can NOT login to my account
It says
- This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable.
- Please try again later. We apologize for any inconvenience this may cause.
- If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
I have called 1800 :
I have just - Reset my password twice: Same Error
Cleared Cookies - Same error
Try two different browsers Ie & Chrome - Same error
Use another PC - Same error
Use Android instead of Windows: Same Error
It is a problem on your side, not mine,
Please I need assistance
Thank you
Solved! Go to Solution.
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Hello.
I hate to say this, but the problem is likely on your side, and not Southwest's. I have logged on repeatedly over the last month, and have had no problems. If there was some type of general problem with the website, these boards would be covered with comments like yours, but yours is the only one (except for those outside the US, and that's a whole different issue).
I had a similar problem with the Chrome browser trying to reach a different site. Chrome has a nasty habit of saving and using a saved password EVEN WHEN YOU ARE telling the browser to use a new one. You have to manually go into browser settings and delete the saved password. I don't know if IE does the same thing.
You are likely having some type of browser issue.
I'd suggest three things
1) Download a new browser like Opera, Maxthon or Mozilla and try to log on with it.
2) Try to log on at a place like your library.
3) Using the Southwest phone app, try logging in via cell data as opposed to wi-fi.
If any of he above work, that is a confirmation that the problem is within Chrome and or IE.
Please come back and let us know if it works.
Good luck.
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Thanks dfwskier for taking the time to review my problem
If the user / pass combination would be wrong, I should be receiving a password error.
This is not my case.
I login at southwest.com home page (no any other URL)
when trying to login I´m directed to
www.southwest.com/flight/maintenance.html
I´m not saying this is a complete system failure.
Maybe, there is a problem on my account
I have searched the forum and found some people with the same problem
- I have different browsers = Same error
- I have tryed in different places, store or office, Same error
- I have tryed thru Mobile App = New Error !
Mobile App shows this error
[ The request is forbidden Error 403100000 ]
I have tried to reset the password : Same error
I have tried to login with username instead of number: Same error
There has to be a problem with my account
Please I need assistance
Thank you
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@gastonl wrote:Thanks dfwskier for taking the time to review my problem
- I have tryed thru Mobile App = New Error !
Mobile App shows this error
[ The request is forbidden Error 403100000 ]
I have tried to reset the password : Same error
I have tried to login with username instead of number: Same error
For mobile app, our go-to is @GloriaL, maybe she can shed light on this particular error code.
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Are you going to a saved/bookmarked link or just http://www.southwest.com and clicking on Log in at the top of the page? If attempting to access an old/invalid link that could cause a problem.
Are you able to log into your acccount via a mobile app (iPhone, iPad, Android device)? Not talking the mobile website, but the actual Southwest app that is downloaded to the device.
--TheMiddleSeat
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@TheMiddleSeat wrote:Are you going to a saved/bookmarked link or just http://www.southwest.com and clicking on Log in at the top of the page? If attempting to access an old/invalid link that could cause a problem.
Are you able to log into your acccount via a mobile app (iPhone, iPad, Android device)? Not talking the mobile website, but the actual Southwest app that is downloaded to the device.
--TheMiddleSeat
Using an old link, point to the wrong web adress, could cause that problem
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Thanks TheMiddleSeat
Negative, I m just login at the southwest.com home page
Also, with the mobile app, The Google play southwest app downloaded to the mobile
none of those are working
Please I need assistance, thank you
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Thanks for the additional information. At this point your best bet is to contact Southwest either by phone or send a message on Twitter (@SouthwestAir) as you will need an employee to assist further. Remember to only send personal information in private messages.
Please reply here with additional information if you get the issue resolved.
Good luck!
--TheMiddleSeat
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One more idea - is there someone else in your family or a friend that can try logging in on your computer to see if their otherwise normally functioning login works?
If yes:
- How many points do you have, and are you A-list? You could setup a new account and use that one if it logs in fine.
- Merge the accounts later, but in the meantime you could still be tracking earning activity. https://www.southwestaircommunity.com/t5/Rapid-Rewards/I-ve-discovered-that-i-have-2-separate-Rapid-...
- Reset your password again, but to something really simple temporarily. There have been some errors noted for particularly long passwords, mostly on the mobile app.
If no:
- Keep investigating your computers for clearing out cache, starting from freshly typed URLs and not bookmarks, etc.
- I didn't see in the previous post - are you located in the USA?
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Hello, I want to inform that this problem has been solved
Suddenly, my account started to work again (I don´t know how)
The same login process that formerly showed the error page, is now accepting the login
These are Good News !
But .... I´m unable to help other people with this problem, beacause I don´t know how it has been solved.
Thanks for all your posts and help
Thank you !!
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