Give Southwest's current operational situation, this unfortunately is perhaps the worst possible time to ask customers to rate their performance.
Well they reached some agreement with the mechanics union yesterday and the Freddie awards happens at the same time every year regardless of whats going on with a given company.
Sure thing. My point was just that the timing is unfortunate. Southwest customers in the past have remained loyal, so it will be interesting to see the kind of effect the past few months have in that regard.
The potential agreement with the mechanics is long overdue. I'm glad to see it moving in a positive direction.