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Southwest Airlines Community

YOUR POINTS ARE NOT SAFE!!!!

patgies
Explorer C

Just letting anyone know that is racking up rapid rewards points that they are not safe!!! Anyone can call in and change your email and steal them and Southwest will not do anything about it!!!

1 REPLY 1

Re: YOUR POINTS ARE NOT SAFE!!!!

LindseyD
Retired Community Manager

@patgies,

 

We have several questions that Representatives must ask to positively ID a Rapid Rewards Member before any adjustments can be made to an account. We take the Safety of our Customers very seriously, and the same goes for their privacy. 

 

If there's a Customer Service issue that we can assist you with, please reach out to us via one of the channels listed here