flight credit

[ahlliams]

I am missing a flight on my account. It has been almost 6 weeks, and for some reason it never posted to my account. Is there somewhere I can go to report that so it can get added to my account? It is showing I have only flown 3 segments, when I have flown 4. Thank you

[chgoflyer · Accepted solution]

From the website:

You can request past flight points for up to 12 months after your flight.  To claim points for a past flight, simply log into your account, select My Account and choose the Manage tab within My Rapid Rewards.  Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. After verification of your flight information (approximately 3-5 days), points will be deposited into your account.