Call was disconnected after 2 HOURS ON HOLD!

[cadelaney]

I sat on hold for 2 hours and 5 minutes listening to your hold message and trying to make a change to an upcoming flight.  I heard what sounded like an agent finally answering my call at which point THE CALL WAS DROPPED!    I was on hold for over two hours.  This is ridiculous!!!!!!  I expect better from Southwest.

Note:  I also tried to make changes on line and continued to receive an error message.  I assume your site is not functioning correctly.  However, to have me on hold for two hours and then an agent drops my call is unacceptable!

[bec102896]

I'm sorry to hear the call dropped on you while waiting on hold for 2 hours. 

I would try reaching out to southwest on Twitter or Facebook and hopefully they can help with making the change. 

-Blake 

[jksobonya]

Sorry to hear that you are having trouble changing your flight. You may want to try reaching out to Southwest through their social media channels, Facebook and Twitter normally have fast response times. Understandably now, they may take longer to respond, but it is definitely worth a shot.

Thanks,

—Jessica  

[SWDigits]

One additional option is also the chat function within the Southwest app.