SOUTHWEST AIRLINES -- you need to seriously reconsider your refund policy during this federal and global crisis. Cruises have been cancelled. Hotels are closing down. Schools and Universities are closed. These are all things beyond any of our control. Yet Southwest Airlines won't assist THEIR OWN CUSTOMERS during these extreme circumstances?! At the very least, waiving the fee and auto extending all credits that will expire before this ordeal passes!! YOU ARE GOING TO LOSE BUSINESS GOING FORWARD IF YOU DO NOT TAKE CARE OF YOUR CUSTOMERS NOW DURING THIS! My husband and I have 2 tickets to Las Vegas 3/20 - 3/23 that total 805.96; however, we received an email today from MGM Resorts stating that ALL their Las Vegas hotels and casinos will be closing today and will not reopen until 4/1, but our credit expires 3/25. A lot of people, us included, have to save for a while to take these trips so losing that money is a big deal to us. Even paying the $200 fee (100*2) to get a 6 month extension is a big deal to us. SOUTHWEST AIRLINES NEEDS TO DO SOMETHING TO HELP THEIR CUSTOMERS THROUGH THIS. I would've hoped they would be more compassionate and cooperative.
