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Issue verfiying flight information when trying to change flights

xStorms
Explorer C

After I go through the process of selecting a new flight it gives me the error stated with a long error code in the error detail line. Also does the full refund for my children go to my account?

 

 

1 REPLY 1

Re: Issue verfiying flight information when trying to change flights

TheMiddleSeat
Aviator A
Solution

Regarding the error, you will most likely need to contact Southwest via phone, live chat in the app, or via Twitter (@Southwestair). 

 

Travel fund credits are connected to the name of the passenger who was ticketed on the reservation. If children had a ticket in their name the portion of the ticket fare associated with them is in a travel fund only they can use.

 

--TheMiddleSeat