Skip to main content

Southwest Airlines Community

No Refund for Early Bird Checkin

New Arrival

Very disappointed in SWA. I have to cancel two trips due to Covid-19, and obviously, don’t know when I will be able to travel. SWA refuses to refund my early bird fees - I must reschedule another trip in order to keep them. Ridiculous! 

21 REPLIES 21
Highlighted

Re: No Refund for Early Bird Checkin

Rising Star

I wouldn’t cancel the flight now as the airline is canceling lots of flights and if your flight is cancelled then you should be able to get a refund. You can cancel up to 10min before the flight if you notice that your flight isn’t cancelled. 

 

The 2nd option is to change to a flight on a later date and once you know when you will need to fly next you can change the flight again that way you don’t lose the EB check in. If you cancel you will lose the EB money. Keep in mind the funds from this reservation must be used within one year of when you originally bought your ticket so if you change your flight to a later date it would have to be flown before the funds expire. 

 

-Blake 

Highlighted

Re: No Refund for Early Bird Checkin

New Arrival

hey blake ,don't want to use an over used saying ,but,,been there done that and its the best way to get around it

Highlighted

Re: No Refund for Early Bird Checkin

New Arrival

We too are upset with the no refund of Early Bird Checkin prices. We have flown Southwest exclusively for years and because of the reason behind us cancelling our flight to Las Vegas this week due to the current COVID-19 and Las Vegas being shut down totally, we would not have cancelled our trip. We were not told anything about the rebooking with no penalty when we cancelled and therefore we have just paid and Southwest is keeping $100 of our money. This is totally unfair to your customers to profit in any way from what is going on when it is not our fault this is going on. In our opinion, this policy should be changed immediately and early bird fees refunded or kept on our account as we will certainly fly again when this is over and will continue to fly Southwest exclusively but again, THIS IS NOT OUR FAULT. The control tower at McCarran has also been shut down for 4 days so far, so it would have been an added danger for us to fly into Vegas. We have contacted corporate about this and also gotten nowhere. Southwest needs to do their loyal customers a favor and let us have ALL the monies we paid for a flight back into our account for future use. With the Early Bird we paid over $700 for the flight to begin with. And they are keeping $100 of that money? Not good customer service in our opinion.

Highlighted

Re: No Refund for Early Bird Checkin

New Arrival

It is so unfair to not refund the EarlyBird Checkin fee when a flight has been cancelled due to COVID19!  I did not cancel my flight because I changed my mind!  I was looking forward to my California vacation and cruise!  Unfortunately Princess Cruises cancelled my cruise, which was the best decision.  And not only did they give us our full amount paid back, but increased the amount by a large percent!

I really intended to continue with the SWest Flight to Long Beach and visit family, but they advised against that as well because the virus had started to really spread in the Long Beach & Los Angeles area!

Taking into consideration the health risk I decided to cancel my vacation.  West did give me a credit which expires in August!  Hopefully things will blow over by then and I will be able to use the cancelled flight funds! 

The really disappointing part of this is I purchased EB Checkin which is not inexpensive!  I just received a message to my complaint that S West is not going to refund or credit that charge!

Very unhappy S West customer!  Granted I am not a frequent flyer but whenever I fly S West has always been my first choice!

Please reconsider your decision and change the unhappy customers into continued loyal S West flyers!

Highlighted

Re: No Refund for Early Bird Checkin

New Arrival

Good customer service during this time of Covid-19 cancellations, shut downs, and shutter inside orders from state governments, would be for Southwest to refund the Early Bird Check-In fees.  Through no fault of our own are we having to cancel our flights. In my case, not only is our state asking us not to leave our homes, but the convention I was attending has been canceled. We all know the financial pressures on us to pay our bills, mortgages, credit cards, etc.  Would it be so difficult for a corporation like Southwest Airlines  to make an exception on their Early Bird Check-In policy for pre-booked travel during the months of March - June 2020 and refund us? $25 (per leg of trip) can buy a whole lot of groceries for families during a time when they may not have any income coming in...every penny matters. I urge Southwest to reconsider this policy and to do the right thing...make a one-time exception to this non-refundable perk.  Right now, keeping our Early Bird Check In fees feels a whole lot like outright theft.

Highlighted

Re: No Refund for Early Bird Checkin

Employee
Employee
Solution

We understand your frustration, @SusanWG_1. While EarlyBird is nonrefundable, we're recommending our Customers impacted by EarlyBird Check-In please contact Customer Relations for consideration by phone at 1-855-234-4654, or any of the options in the link below. Thank you!

 

Submitting a Suggestion and/or Complaint 

 

Nicole
Community Manager
Highlighted

Re: No Refund for Early Bird Checkin

New Arrival

Contacting that number as has been noted elsewhere in this forum leads to the statement "There's nothing we can do.  Policy dictates yada yada yada...

 

The policy sucks and the lack of identifying the potential loss of these funds at cancellation is the problem.

 

Again Customer Service in the matter is better named Enemy Relations.....

Highlighted

Re: No Refund for Early Bird Checkin

New Arrival

I had exactly the same experience.  I too would have reserved in the future if I had known or been reminded that the early boarding funds would be lost.  This is such a kick in the rump by an airline that boasts of fairness and refunds. Sneaky is what I call it.  It's much like the bait and switch practices of grocery stores where the small print is hidden from elderly or other eyes. I'm truly disappointed.  Money doesn't grow on trees and for this profitable corporation to do this is really unacceptable.  I'm re-evaluating my use of Sourthwest (mispelling intended).

 

George M.

Highlighted

Re: No Refund for Early Bird Checkin

New Arrival

Too Bad the airline doesn't offer these suggestions prior to cancellation.  They lead one to believe that funds are available for future use. But they don't tell you that you're about to lose the early bird fees.  Think I'll go back to the credit card issuer and put the transaction under dispute....if nothing else they will have to spend as much of or more of their (it was mine) money responding to the banks.