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Re: Survey Pop-Up While Trying to Book

New Arrival

From: John August Rau "jar98105"
MarkHursh/Southwest

 

Mark,

Not sure what  "PM" means (?personal mesage?) but Here is info from my "affected" computer (which is still crippled and can not log in or make flight reservation search.)

 

Computer: Dell E6500

Windows 7 ultimate v.6.1 (Build 7600)

Firefox 53.02 (32bit)

attached find Firefox troubleshooting files> actually tried to insert files as photo but would not accept. Not sure how to attach a text file to this message

Kindly advise.

Is is cut and paste from clipboard:

 

Application Basics
------------------

Name: Firefox
Version: 53.0.2
Build ID: 20170504105526
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:53.0) Gecko/20100101 Firefox/53.0
OS: Windows_NT 6.1
Multiprocess Windows: 1/1 (Enabled by default)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Application Update Service Helper
Version: 2.0
Enabled: true
ID: aushelper@mozilla.org

Name: Cisco Webex Extension
Version: 1.5.0
Enabled: true
ID: ciscowebexstart1@cisco.com

Name: Greasemonkey
Version: 4.1
Enabled: true
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: Multi-process staged rollout
Version: 1.14
Enabled: true
ID: e10srollout@mozilla.org

Name: Pocket
Version: 1.0.5
Enabled: true
ID: firefox@getpocket.com

Name: Web Compat
Version: 1.0
Enabled: true
ID: webcompat@mozilla.org

Name: Wondershare AllMyTube
Version: 4.9.1
Enabled: false
ID: AllMyTube@Wondershare.com

Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro NVS 160M Direct3D11 vs_4_0 ps_4_0)
WebGL2 Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
Audio Backend: wasapi
DirectWrite: false (6.1.7600.16385)
GPU #1
Active: Yes
Description: NVIDIA Quadro NVS 160M
Vendor ID: 0x10de
Device ID: 0x06eb
Driver Version: 9.18.13.4144
Driver Date: 2-3-2015
Drivers: nvd3dum nvwgf2um,nvwgf2um
Subsys ID: 024f1028
RAM: 256

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Decision Log
D3D9_COMPOSITING:
disabled by default: Disabled by default
DIRECT2D:
unavailable by runtime: Failed to acquire a Direct2D 1.1 factory
GPU_PROCESS:
unavailable by env: Windows 7 Pre-SP1 cannot use the GPU process

 


Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 276480
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.download.folderList: 2
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170504105526
browser.startup.homepage: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-edge...
browser.startup.homepage_override.buildID: 20170504105526
browser.startup.homepage_override.mstone: 53.0.2
browser.tabs.remote.autostart.2: true
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 1
browser.urlbar.lastSuggestionsPromptDate: 20161121
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
dom.push.userAgentID: 272b57eb75784820aa3f49b03070d880
extensions.lastAppVersion: 53.0.2
font.internaluseonly.changed: false
gfx.crash-guard.d3d11layers.appVersion: 53.0.2
gfx.crash-guard.d3d11layers.deviceID: 0x06eb
gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.4144
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
media.benchmark.vp9.fps: 47
media.benchmark.vp9.versioncheck: 2
media.gmp-eme-adobe.abi: x86-msvc-x86
media.gmp-eme-adobe.lastUpdate: 1472447380
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86-msvc-x86
media.gmp-gmpopenh264.lastUpdate: 1472447381
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170504105526
media.gmp-manager.lastCheck: 1580093598
media.gmp-widevinecdm.abi: x86-msvc-x86
media.gmp-widevinecdm.lastUpdate: 1479706457
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.webrtc.debug.log_file: C:\Users\jar\AppData\Local\Temp\WebRTC.log
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1579852574
places.history.expiration.transient_current_max_pages: 60274
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_duplex: -437918235
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height: -1.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width: -1.00
print.printer_Microsoft_XPS_Document_Writer.print_resolution: 600
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
print.printer_Microsoft_XPS_Document_Writer.print_to_file: false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
security.default_personal_cert: Select Automatically
security.OCSP.enabled: 0
security.sandbox.content.tempDirSuffix: {010e6d9c-9950-454f-98ba-c3a7669a3957}
services.sync.declinedEngines:
services.sync.engine.greasemonkey: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1579764856

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.13.1
Version in use: 4.13.1

NSS
Expected minimum version: 3.29.5
Version in use: 3.29.5

NSSSMIME
Expected minimum version: 3.29.5
Version in use: 3.29.5

NSSSSL
Expected minimum version: 3.29.5
Version in use: 3.29.5

NSSUTIL
Expected minimum version: 3.29.5
Version in use: 3.29.5

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 1

 

Respectfully,

 

jar98105

 

Highlighted

Re: Survey Pop-Up While Trying to Book

Rising Star

@jar98105 wrote:

From: John August Rau "jar98105"
MarkHursh/Southwest

 

Mark,

Not sure what  "PM" means (?personal mesage?)

 


You can click on Mark's user name, that will bring up his profile page > then click "Send a message", which will start a private message exchange with him.


Customer | Home airport DCA