I spent 79 minutes ON HOLD with music playing and every few seconds interrupted by a computer saying "sorry......' and I think 'oh here is someone to help me' ...........music .....a voice "sorry....." music " sorry " music" sorry " because SOUTHWEST screwed up my MY ACCOUNT. If it was just music, no sorry sorry sorry, I could tell if a live human was there.
i am still on the phone my timer stopped at 99 minutes.
