Southwest Airlines is an Equal Opportunity Employer.
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:
1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations 2 Interference with air navigation 3 Improper transportation of a hazardous material 4 Aircraft piracy 5 Interference with flightcrew members or flight attendants 6 Commission of certain crimes aboard aircraft in flight 7 Carrying a weapon or explosive aboard an aircraft 8 Conveying false information and threats 9 Aircraft piracy outside the special aircraft jurisdiction of the United States 10 Lighting violations involving transporting controlled substances 11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to established security requirements 12 Destruction of an aircraft or aircraft facility 13 Murder 14 Assault with intent to murder 15 Espionage 16 Sedition 17 Kidnapping or hostage taking 18 Treason 19 Rape or aggravated sexual abuse 2
20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon 21 Extortion 22 Armed robbery or felony unarmed robbery 23 Distribution of, or intent to distribute, a controlled substance 24 Felony arson 25 A felony involving a threat 26 A felony involving: Willful destruction of property; importation or manufacture of a controlled substance; burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1 year, or any other crime classified as a felony that the Administrator determines indicates a propensity for placing contraband aboard an aircraft in return for money 27 Violence at international airports 28 Conspiracy or attempt to commit any of the aforementioned criminal acts listed above
WHAT ARE THE PHYSICAL REQUIREMENTS OF A CUSTOMER SERVICE AGENT?
Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces;
Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods;
WHAT ELSE DO I NEED TO KNOW ABOUT BEING A CUSTOMER SERVICE AGENT FOR SOUTHWEST AIRLINES?
You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime;
Typing and keyboarding skills;
Must be able to satisfactorily complete a Customer Service Agent training program with an 80% or greater average and an evaluation period;
This is a union position covered by the International Association of Machinists (IAM).