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Boeing 737 MAX 8 FAQs

Lindsey Employee
Employee

Southwest Airlines has been in constant contact with the Federal Aviation Administration (FAA) and Boeing, and we are complying with the FAA requirement issued Wednesday, March 13 for all U.S. airlines to ground the Boeing 737 MAX 8. Our goal is to continue operating our schedule with every available aircraft in our fleet to meet our Customers’ expectations during the busy travel season.

 

Below are answers to some of our Customers’ most frequently asked questions regarding the 737 MAX 8.

 

 

How is Southwest responding to the 737 MAX 8 grounding?

 

We continue to work with Boeing, the FAA, and our industry partners to ensure we have the most up-to-date information so that we can make the best decisions affecting our People, our Customers, and our Company. We have the highest confidence in our talented and highly trained Employees; there is no other organization that knows as much about flying and maintaining the 737 as our airline.

 

The Safety of our Customers and Employees is our uncompromising priority, and the FAA’s grounding reflects the commitment to supporting the current investigations and regulatory concerns.

 

 

How soon will I know if my upcoming flight has been impacted?

 

Our goal is to operate our planned schedule with as few cancellations and as little impact to our Customers as possible. To support our Customers, our Teams are working diligently to increase reliability and reduce the amount of last-minute flight changes caused by the MAX 8 grounding.

 

Currently, we are amending our flight schedule through Sept. 2, 2019, to incorporate changes that will occur as a result of our 34 MAX 8 aircraft being taken out of service. We are taking steps to proactively notify Customers affected by these changes.

 

Please know there are still other factors to consider when traveling that have potential to impact a scheduled flight on any given day. These factors include but are not limited to weather, unscheduled maintenance, operational delays, etc. As your flight date approaches, you can track the status of your flight using our Flight Status Tool on Southwest.com.

 

 

How will I be notified if my flight has been impacted?

 

The limited number of Customers who have already booked their travel and will be affected by our amended schedule are being proactively notified of their re-accommodated travel plans, according to our flexible accommodation procedures.

 

 

How can I verify my aircraft type?

 

Instructions for verifying the aircraft type scheduled to operate your flight can be found here.

 

 

What is Southwest offering to Customers affected by a 737 MAX 8 flight cancellation?

 

Any Customer affected by a flight cancellation can rebook on alternate flights without any additional fees or fare differences between the original city pairs or Carrier-recognized co-terminals.

 

Safety will always be our top priority, and ever since complying with the FAA's requirement to ground the MAX 8 aircraft on March 13, we have been doing everything we can to alleviate impact to our Customers’ travel by rebooking Customers on alternate flights, offering flexible, no-fee flight changes, and covering MAX 8 flights with other aircraft from our remaining fleet of over 700 aircraft.

 

If alternate flights do not meet the needs of a Customer affected by a proactive schedule change, a refund may be requested or the funds will be available for future use consistent with the fare rules and refund procedures specified in Section 4c of the Southwest Airlines Contract of Carriage. The limited number of Customers who have already booked their travel and will be affected by our amended schedule are being proactively notified of their re-accommodated travel plans, according to our flexible accommodation procedures.

 

 

How many 737 MAX 8 aircraft does Southwest operate?

 

Southwest operates a fleet of more than 750 Boeing 737s, and the 34 737 MAX 8 aircraft account for less than five percent of our daily flights. These 34 aircraft have been removed from service pending additional FAA direction.

 

 

Will this affect my flight to Hawaii?

 

No. We received ETOPS authorization from the FAA to serve Hawaii with the 737-800, which is not the same aircraft type as the 737 MAX 8. 

 

 

How can I get in touch with a Customer Service Representative?

 

Customers can reach Southwest Airlines Customer Service and Support at 1-800-I-FLY-SWA or via any means here.

54 Comments
SWDigits
Active Member

@Kitty1 I'm another customer, it looks like the flight schedule (click here then click the "<" or ">" buttons to go to a different week) shows a nonstop flight every day in August and September.  Are you looking for more than one nonstop flight to choose from every day?

Kitty1
New Arrival

Thanks for the schedules, I'm looking for nonstop flights going from Buffalo,NY to LasVegas  going & coming early arrivals

Clurmoon
New Arrival

My whole vacation was changed and moved without notice, no one from SWA contacted me via phone or text or email. I only found out by not being about to purchase early bird so I had to call in and then rudely found out my whole vacation was moved to a different date. I think this is probably one of my worse experience with SWA, especially the rep over the phone was so unaccommodating and treated me like it was my fault that my flights all changed. His respond was, you can always cancel and rebook later! No empathy what so ever. This didn't just affect my planned vacation but all my friends who are flying with me to our destination. I m really disappointed at SWA. I had booked a direct flight to PVR , now I am flying on a different day and having to sit on connecting flights and having to jump on two different planes on my Birthday. We booked your trip 4 months early. This is not ok.

 

 

 

 


@Lindsey wrote:

Southwest Airlines has been in constant contact with the Federal Aviation Administration (FAA) and Boeing, and we are complying with the FAA requirement issued Wednesday, March 13 for all U.S. airlines to ground the Boeing 737 MAX 8. Our goal is to continue operating our schedule with every available aircraft in our fleet to meet our Customers’ expectations during the busy travel season.

 

Below are answers to some of our Customers’ most frequently asked questions regarding the 737 MAX 8.

 

 

How is Southwest responding to the 737 MAX 8 grounding?

 

We continue to work with Boeing, the FAA, and our industry partners to ensure we have the most up-to-date information so that we can make the best decisions affecting our People, our Customers, and our Company. We have the highest confidence in our talented and highly trained Employees; there is no other organization that knows as much about flying and maintaining the 737 as our airline.

 

The Safety of our Customers and Employees is our uncompromising priority, and the FAA’s grounding reflects the commitment to supporting the current investigations and regulatory concerns.

 

 

How soon will I know if my upcoming flight has been impacted?

 

Our Teams are working to further increase the reliability of our schedule and reduce the amount of last-minute flight changes, especially during the upcoming summer travel season. With that in mind, we’ve now modified our schedule through August 5, 2019, to add further stability for Customers booking their summer travel.

 

While the timing for the return to service of the MAX 8 remains unclear, what is very clear is our commitment to operate a reliable schedule and provide the famous Customer Service you expect from us. Our revised summer schedule allows us to accomplish those objectives. 

 

The limited number of Customers who have already booked their travel and will be affected by this amended schedule are being proactively notified so that we can re-accommodate their flight plans well in advance of their travel date.

 

 

How will I be notified if my flight has been impacted?

 

The limited number of Customers who have already booked their travel and will be affected by our amended schedule are being proactively notified of their re-accommodated travel plans, according to our flexible accommodation procedures.

 

 

What is Southwest offering to Customers affected by a 737 MAX 8 flight cancellation?

 

Any Customer affected by a flight cancellation can rebook on alternate flights without any additional fees or fare differences between the original city pairs or Carrier-recognized co-terminals.

 

Safety will always be our top priority, and ever since complying with the FAA's requirement to ground the MAX 8 aircraft on March 13, we have been doing everything we can to alleviate impact to our Customers’ travel by rebooking Customers on alternate flights, offering flexible, no-fee flight changes, and covering MAX 8 flights with other aircraft from our remaining fleet of over 700 aircraft.

 

If alternate flights do not meet the needs of a Customer affected by a proactive schedule change, a refund may be requested or the funds will be available for future use consistent with the fare rules and refund procedures specified in Section 4c of the Southwest Airlines Contract of Carriage. The limited number of Customers who have already booked their travel and will be affected by our amended schedule are being proactively notified of their re-accommodated travel plans, according to our flexible accommodation procedures.

 

 

How many 737 MAX 8 aircraft does Southwest operate?

 

Southwest operates a fleet of more than 750 Boeing 737s, and the 34 737 MAX 8 aircraft account for less than five percent of our daily flights. These 34 aircraft have been removed from service pending additional FAA direction.

 

 

Will this affect my flight to Hawaii?

 

No. We received ETOPS authorization from the FAA to serve Hawaii with the 737-800, which is not the same aircraft type as the 737 MAX 8. 

 

 

How can I get in touch with a Customer Service Representative?

 

Customers can reach Southwest Airlines Customer Service and Support at 1-800-I-FLY-SWA or via any means here.

 

 

The Safety Information card in the seatback pocket includes information for the 737 MAX 8. Am I flying on a MAX 8?

 

All 737 MAX 8 aircraft are temporarily grounded, and you will not be traveling on a MAX 8 aircraft while that grounding is in place. The Safety Information card for the 737-800 and the MAX 8 contains Safety information applicable to both types of aircraft. This does not mean that you are on a 737 MAX 8. Here is an example of what the Safety information card looks like:

 

Safety Info Card.jpg

 


 

InvestorCharlie
New Arrival

Ground the 737-Max 8 FOREVER. 

 

When there is an issue with food, and people get sick, they toss the entire thing. It is already bad. 

 

This plane is not only bad it was rushed for profits for shareholders and for nice bonuses for execs at airlines and at Boeing. Time to scrap those planes. Boeing as officially lost the middle market jet segment to airbus.