At Southwest Airlines, we already know that we speak our own little language—one full of LUV and Southwest Spirit. But aside from our FUN culture references, we’ve found that we use slightly different terminology than our Friends at AirTran—and we really notice it here in the Operations Coordination Center (OCC).
See, while our folks are working hard in the OCC, their AirTran counterparts are working away in their SOC (Systems Operations Center). Although our OCC and AirTran’s SOC have most of the same functionality, you’ll find that we use some slightly different words. So here’s our cheat sheet for when Southwest says “potato” and AirTran replies “potahto.”
Southwest AirTran
Operations Coordination Center (OCC) Systems Operations Center (SOC)
Superintendent of Dispatch (SOD) SOC Duty Manager
Customer Service Coordinator (CSC) Passenger Planner
Specialist Key User
ATC Coordinator Network Manager
Enroute Method 1
Driftdown Method 2
Ops Binder Pilot Supplement
SWIFT Sabre
OPC/OpsWin AeroData
WSI Fusion Flight Explorer
