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Our January Star: SOS Agent Evelyn Johnson



“We find joy in showing exemplary Customer Service.”

—Evelyn Johnson, Source of Support Agent

  Evelyn Johnson’s love for Southwest Airlines and her Coworkers immediately shines through the minute you meet her. The love Southwest shared with her during a difficult time prompted her to join our Family. As a Dallas-based Source of Support Agent, she works behind the scenes to resolve technical issues for Customer Service Agents so they can take care of our Customers. Evelyn, you are an invaluable asset to our Company. Thank you for loving us and our Customers so well! First Impressions “After my father passed away, I flew Southwest to Los Angeles to release his ashes at sea. I was treated so kindly by Employees at the airport. This sparked my desire to work for this awesome company where they make you feel like family.” Giving Back “Every year I help with our annual Ronald McDonald House Thanksgiving dinner in Dallas. I look forward to setting up, spending time with the families, entertaining the children, and bringing some Southwest cheer.” Eye on the Ball “Basketball is a large part of my life. The signatures are from 2012 Jordan Brand Classic players—the most important one to me is my nephew Isaiah Austin’s.”