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Update about recent southwest.com issues

kkrone
Not applicable
Friday evening, June 5 Southwest.com is once again looking good. We appreciate your patience throughout the last few days. A Friday, June 5 update about southwest.com issues from Bob Jordan, Southwest Airlines' Chief Commercial Officer: Thursday, June 4 We appreciate your patience and apologize for any inconvenience or disruption to your travel plans. As you may know, we recently launched a fare sale that has impacted site and mobile functionality. We have extended the fare sale from end of day Thursday to end of day Friday, allowing Customers extra time to book. Our primary mission is to give our Customers outstanding service and great low fares. Our Employees are doing everything they can to deliver on that promise. We are working nonstop to correct web site functionality, and continue to closely monitor and restore site stability. With the site functionality limited, we’ve had a higher number of Customers reaching out to us. We are doing our best to accommodate all Customers as quickly as possible. At this time, we recommend users stay close to our social channels for the latest information on web site and mobile stability.
8 Comments
lynneranney
Not applicable
Yesterday, I tried to buy tickets on the site using 3 different browsers, my iPad, and my iPhone. At times I could get onto the site and even check prices, but I could not purchase tickets.So I tried calling. I was on hold yesterday for 2 hours one time I tried and 3+ hrs.the second time I tried. Seriously. Now, the price of the tickets we wanted have gone up about $250 each. Also, the travel funds my husband and I planned to use for a quick overnight trip last night are expiring and we have no other time to use them before expiration. We have lost approx. $900 due to Southwest’s tech problems. Extending the sale to tomorrow won’t help with any of this, and the site is still not available. I cannot tell you how much I regret relying on Southwest for most of my travel. Well, I guess I can tell you. I regret it $900 worth.
glenyshanna
Not applicable
Any idea when we can start to book a flight ? I have been trying to book for (2) days not luck yet??? Can not get thru on the phone line either..
Brooks Employee
Employee
Hi, we're working hard on a fix. Stay close to here or on Twitter (@SouthwestAir) for the latest.
Brooks Employee
Employee
Lynne, I'm so sorry for your trouble. I will send you an email to further investigate.
myfathersheart
Not applicable
thanks! Looking forward to booking some flights!
jphilcox
Not applicable
I was able to just go into the mobile app as guest and check in that way. Thank you for your help Brooks!!
Brooks Employee
Employee
Hi everyone, We're experiencing a lot of inbound messaging across all of our platforms. We'll continue broader updates here but would ask that you reach out to us via Facebook (facebook.com/southwest) and Twitter (twitter.com/southwestair). Thank you! Brooks
Not applicable
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