My first thought was to jump online and order her another one. Surely the original was long gone! And then I saw those dreaded two words—sold out. I then decided that while it was probably a long shot, I would contact Southwest directly to inquire about my daughter’s missing stuffed animal. It had been a good six or seven hours since we'd landed, so I didn't have high hopes. Thankfully, I connected with Mallory…
Three years ago, we met on a Southwest flight and this July is our wedding. Thanks, Southwest Airlines for helping me connect with my fiancé after spending time together in the airport, sitting next to each other on the flight, and working on a crossword puzzle together.
When my Grandma fell terminally ill at 92, I went to Dallas to be with her in her final days and to support my Mom. Thanks to a chance encounter at the airport and Southwest's open seating policy; I was able to reconnect with someone from my past after one of the most emotional weeks of my life. To this day, I swear my Grandma Bette sent Rick to be with me that day not wanting me to be alone and not wanting me to stop believing in love.
Our daughter, Brittany, was scheduled to give birth by cesarean section on December 1. Plans quickly changed when she went into labor the day following Thanksgiving—Southwest helped us get to Brittany and baby Andrew as quickly and easily as possible.
It didn’t take young Aiden long to discover that he lost his stuffed greyhound on their trip. Luckily, after the greyhound took a few flights across the country, a Southwest Pilot returned it safely back to Aiden. Read on to learn more.
Southwest Airlines provided flights for a teen poetry group the "Get Lit Players" from Los Angeles to New York City to reconnect with a former mentor, Daveed Diggs, who is fresh off the hot Broadway hit musical Hamilton and has won several awards including a Tony Award for his role as Thomas Jefferson. Read more...
“Are you the one that saved my life?” eight-year-old Aaron Yniguez asked Southwest Airlines Dallas Customer Service Agent Yolanda Nava upon meeting her for the first time. This meeting, met with a big Texas-sized hug, was something Yolanda had been praying would happen since the spring of 2013, when she donated genetically matched stem cells to Aaron. But it was another connection 15 years ago that started Yolanda’s journey to Aaron.