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dominiquebyrd Employee
4594 Views
3 Comments

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Southwest’s Emerging Leader Development Program (ELDP) is an 18-month job rotational program that seeks to train and develop excellent Frontline and Operational Leaders for Southwest Airlines. Upon successful completion of the program, participants are placed in a Leadership role in one of the airports we serve or a Customer Support and Services Center anywhere in the Southwest system, based on business need.

 

Read on to hear firsthand how Human Resources Non-Commissioned Officer at the United States Army, Dominque Byrd, discovered leadership skills she never knew she had. And in the process: a career at Southwest Airlines. Interested applicants are encouraged to apply now through February 17.

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jwaddy Employee
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1 Comment

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Southwest’s Emerging Leader Development Program (ELDP) is an 18-month job rotational program that seeks to train and develop excellent Frontline and Operational Leaders for Southwest Airlines. Upon successful completion of the program, participants are placed in a Leadership role in one of the airports we serve or a Customer Support and Services Center anywhere in the Southwest system, based on business need.

 

Read on to hear firsthand how LAX Station Services Manager Jeff Waddy grew skills to better serve our Customers through his experiences in the program and at Southwest Airlines University (SWA U), our state-of-the-art training facility. And in the process: a career at Southwest Airlines. Interested applicants are encouraged to apply now through February 17.

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rbarry Employee
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When an Employee starts their career at Southwest Airlines, they bring with them their own unique background, perspectives, and personal experiences. Those perspectives combined with their skills help them to do their jobs in impactful and meaningful ways. Julio Salazar joined Southwest Airlines three years ago. With him, he brought the important lessons he learned during his service in the Navy.

 

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  • At Your Service
arucker Employee
26735 Views
1 Comment

Travel this week to many of our East Coast destinations as well as Punta Cana and San Juan, Puerto Rico may be affected by Hurricane Florence and Tropical Storm Isaac. 

 

Read more for additional details on our operations, flight status and rebooking options, and hear directly from our Dispatch and Meteorology Teams who are preparing our operation for the upcoming storms and members of our Social Care Team to learn more about how they are helping our Customers make adjustments to their travel.

 

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Sbarron628
47501 Views
2 Comments

 

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My friend Laura and I went to Napa Valley for a girls trip and one last hurrah before her July  wedding to her boyfriend of nine years—a true fairytale romance!

 

Since Laura and I needed to be at the rehearsal as the bride-to-be and bridesmaid, our plan was to return the following day, which was the night before the wedding. We would land and go immediately from the airport to her rehearsal and rehearsal dinner. However, while in California, we monitored the weather and noticed that there were storms rolling in, and worried that if we didn’t come home early, we might not make the rehearsal or even the wedding. 

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satluri Employee
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Southwest is known for its Company Culture. It’s often imitated, and never duplicated. Did you know that we also have a Culture Services Department that is charged with championing a Culture through which every Employee knows they matter? As Interns on that Team, Emily and I focus specifically on large-scale Employee appreciation events, including our recent Culture Blitz in Houston.

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AEdwards1904 Employee
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Southwest’s Emerging Leader Development Program (ELDP) is an 18-month job rotational program that seeks to train and develop excellent frontline and operational Leaders for Southwest Airlines. Upon successful completion of the program, participants are placed in a Leadership role anywhere in the Southwest system, based on business need. Read on to hear firsthand from a recent participant of the program! Interested applicants are encouraged to apply now through August 19.

 

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LinneaJordan Employee
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1 Comment

Figuring out where to go on your summer escape can be a bit overwhelming. You may even be tempted to go back to the same place that you went last summer—or where “everyone else is going”. This year, challenge yourself and step out of your travel comfort zone and explore somewhere new! Check out six of our favorite Southwest cities for your summer getaway.

 

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MillieT Employee
1191 Views
1 Comment

 

Mother’s Day is always special, but here at Southwest Airlines it tends to be an extra special day as many of our Employees have followed their mom’s footsteps and now work alongside them as members of the Southwest Family. Here are a few of their stories.

 

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MelanieGraham Employee
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JeanaJacobsen
25444 Views
1 Comment

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It’s not a secret that here at Southwest Airlines, we are a Company that has always shown love, support, and admiration for our Military. When we discovered Olivia was seeking assistance with arranging roundtrip airfare for her father, a Vietnam Veteran, to travel to Florida to meet his grandchildren and great grandson—all of whom her father had never met before, we sprung into action. 

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mcminnemily Employee
1002 Views
2 Comments

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 “You’ll never know the impact you can have on someone’s day if you never try.”

Chris Smith, Customer Support & Services, Groups and Tech Team Leader 

 

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LindaRutherford Employee
4507 Views
4 Comments

Our Employees are known for their Company pride. When Southwest Airlines receives recognition, it’s truly a reflection of our incredible folks, taking great care of our Customers. So it’s with pride in our amazing Employees that I share that Southwest Airlines was recently recognized by The Wall Street Journal on their inaugural list of Management Top 250.

 

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jweber Employee
70071 Views
1 Comment

Thanks to our dedicated Employees, we've been named one of Glassdoor’s Best Places to Work for the ninth consecutive year!

 

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etorbert Employee
2712 Views
1 Comment

Southwest Airlines is proud to announce that for the third consecutive year, we earned 100 percent on Human Rights Campaign Foundation’s 16th Annual Scorecard on LGBTQ Workplace Equality!

 

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teriropka
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MCI.1jpg.jpgOne of many cards made by sweet kindergarteners.

To say that Southwest Airlines went above and beyond with their Customer Service and care is an understatement.  When I faced my worst fear as a police wife and not being in my home town everyone at Southwest Airlines—from start to finish—took me under their wing and treated me as one of their own family members.

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RGreen
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Southwest has a chance to be recognized once again through commercial aviation industry magazine InsideFlyer’s Freddie Awards. Who gets to vote? Southwest Rapid Rewards members who love the unique benefits Rapid Rewards offers—and I hope that includes you!

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rmcmains
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intern2.jpgRachel McMains is a Operations Strategy Intern in Customer Support & Services.

Born and raised in Irvine, California, a town appropriately nicknamed “The Bubble,” I always desired to grow and “find myself” in a big city that encouraged creativity, self-expression, and passion. The eventaully lead me to Dallas and the Southwest Airlines Campus Reach Internship Program as a Operations Strategy Intern in Customer Support & Service. The diversity of people, thought, and experience that I have had the privilege of interacting with these past few weeks has made this internship that much more special.

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AshleyMainz Employee
27585 Views
2 Comments

Simpliflying Awards.jpgSimpliflying AwardsSouthwest Airlines was recently recognized by Simpliflying with three awards for excellence in social media:

  • - Best Airline in Customer Service
  • - Best Airline in North America
  • - Best Airline in Social Media
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LisaGoode Employee
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Hurricane Matthew, currently a Category 4 Hurricane, is anticipated to make landfall later today in Florida and will continue  up the coast into Georgia and South Carolina by Friday. If you have travel planned through Nassau, Ft. Lauderdale, West Palm Beach, Orlando, Jacksonville, Ft. Meyers, Tampa, Charleston, between today and Tuesday; or Charlotte, or Raleigh/Durham between today and Saturday, and you would like to rebook your travel, we’re offering you flexible accommodations.  

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kim-seale
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A couple of Employees from Customer Relations and Rapid Rewards, Jerry Davis and Jeff Skaggs, wowed the crowd at Klyde Warren Park to represent Southwest Airlines and their band, Floyd and the Writebacks.

 

Writebacks1.JPGTwo of Southwest Employees from Customer Relations/Rapid Rewards, Jerry Davis and Jeff Skaggs, are the driving force behind the band Floyd and the Writebacks.

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kim-seale
2996 Views
2 Comments

As a Southwest Airlines Employee, I was happy to have recently discovered buried treasure on my way to work! 

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WayneS Employee
35441 Views
17 Comments

Last week's operational challenges have created a back-log of Customer inquiries.  Our Customer Contact Teams are working around the clock to respond to all Customers, so please be patient.  If you are still attempting to reach Southwest via telephone or Social Channels, I would go onto Southwest.com, navigate to the "Contact Us" page, and then select email.  If you need in-the-moment travel assistance, then I recommend you Tweet us.

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