Whether it’s spontaneously adopting two puppies on a trip to Puerto Rico or fulfilling a loved one’s final wish to care for their pooch, Southwest has got you covered. Read more to hear from Customers and their pets, and learn what is and isn’t allowed when it comes to bringing your favorite furry friends onboard.
In October 2017, Southwest added the Boeing 737 MAX 8 aircraft to our fleet family. This aircraft allows us to enhance our Customer Experience through a music-infused cabin experience featuring playlists for boarding and deplaning. Songs in the playlist are categorized and played onboard according to the time of day and respective mood. Read more to learn how we curate this experience, our current playlist available now, and share your favorite song with us!
Twelve flights in 13 weeks sounds like a completely reasonable amount of trips to many of our most frequent-flying Customers and Crew, but as a first-time expecting mom I found myself losing the internal willpower battle to make it through my packed few weeks on the move—all while fighting the symptoms that often come with the first signs of pregnancy. [Insert green, nausea face emoji!].
Fortunately, I have a great network of Coworkers at Southwest that happen to also be moms, so I began reaching out to them in confidence begging for them to bestow their wisdom on me. Read more to see what I learned.
Family travel is not for the faint of heart. Knowing the resources that are available to you at the airport—from mother’s rooms to pods to family restrooms—can help reduce some stress, so we’ve compiled family resources for every location Southwest serves.
As Southwest Airlines celebrates the one-year anniversary of the Great American Eclipse, we look back on an experience that our Customer, Photographer Jon Carmichael, had onboard one of our special eclipse flights from Portland to St. Louis on August 21, 2017.
Starting September 17, Southwest Airlines will have updated policies that will affect our Customers who travel with an emotional support animal or trained service animal. We hope these changes give our Customers clearer guidelines about the types of animals that can travel on our planes. Read more to learn addiitonal details about these updated policies.
I'd like to give a big thanks to Southwest. Recently, my 7-year-old and 8-year-old flew by themselves for the first time. I chose Southwest to be the provider of that experience because truthfully, it seems to be the only airline left where the Employees actually enjoy their job and interacting with Customers.
While any parent would be nervous about leaving their kids alone to fly, I had faith that Southwest would not only deliver my children safely, but do it with care. So, my expectations were not low for this experience— yet you still managed to exceed them.
While sitting on a recent Southwest Airlines flight, I got to talking with a kind man next to me—we talked about what we did for a living and I mentioned how passionate I am about teaching. He then asked me what the greatest challenge was that I’ve ever faced in my career. I was honest, and told him that working at a low income school can be heartbreaking—then, something amazing happened.
As of August 1, Southwest Airlines will no longer serve peanuts onboard and will instead serve pretzels on all flights. This decision wasn’t made lightly, but in the interest of providing the best Hospitality and a welcoming and safe onboard environment for Customers with peanut or peanut-dust allergies, we felt it was the right thing to do.
Join in on the fun as we celebrate Shark Week’s 30th anniversary!
Shark Week is almost here, and this year it’s sure to be even more fintastic. The iconic television event is celebrating its 30th anniversary, and Southwest Airlines is proud to partner with Discovery Channel once again to commemorate this impressive milestone.
At Southwest Airlines, our Purpose is to connect People to what’s important in their lives. We know our Customers and Employees are passionate about music, and we love to support up-and-coming musicians throughout their journeys. We combine these passions through Live at 35, our inflight concert series that brings artists onboard to perform live at 35,000 feet. Check out our most recent Live at 35 performer, Australian-born rising country artist Morgan Evans.
Today, we announced our newest onboard product: iHeartRadio. Through this collaboration, we will bring iHeartMedia’s free all-in-one digital music and live streaming radio service to Customers as the exclusive music offering within the onboard entertainment portal on Southwest flights.
I stowed my luggage and when I went to look for a seat, just to my right, there was a woman with long, dark hair with an open seat next to her. I don't remember anything about whoever was in the window seat. It was at that moment—I realized in retrospect—that my mind centered on what would end up being my most successful pick-up line ever.
The Tooth Fairy made a stop on this Southwest Flight after a young Passenger lost his tooth while waiting to board. From the moment Solomon stepped on the plane, the Flight Crew and Passengers made him feel like a toothless rock star.
During a memorable Southwest inflight “wedding,” a bouquet was made out of napkins and coffee packets, the usual veil was crafted lovingly out of peanut packages and coffee stirrers, and of course, videos and pictures were taken to commemorate the special occasion.
It’s not a secret that here at Southwest Airlines, we are a Company that has always shown love, support, and admiration for our Military. When we discovered Olivia was seeking assistance with arranging roundtrip airfare for her father, a Vietnam Veteran, to travel to Florida to meet his grandchildren and great grandson—all of whom her father had never met before, we sprung into action.
Three years ago, we met on a Southwest flight and this July is our wedding. Thanks, Southwest Airlines for helping me connect with my fiancé after spending time together in the airport, sitting next to each other on the flight, and working on a crossword puzzle together.
For the second year in a row, Southwest is teaming up with Animal Planet’s Puppy Bowl, the cutest competition in sports history. Catch an exclusive preview on Southwest flights and tune in February 3 on Animal Planet.
On Saturday, Southwest flew its third humanitarian animal rescue flight from San Juan, Puerto Rico, to Baltimore/Washington to help relocate animals off the island after many were impacted by Hurricane Maria. It all started with a call to Southwest from Lucky Dog Animal Rescue, an animal rescue organization based in the D.C. area and their partner in Puerto Rico, PR Animals. Seeing our Employees come together and donate their time to make an effort such as this happen, make me so proud to work for Southwest Airlines!
When my Grandma fell terminally ill at 92, I went to Dallas to be with her in her final days and to support my Mom. Thanks to a chance encounter at the airport and Southwest's open seating policy; I was able to reconnect with someone from my past after one of the most emotional weeks of my life. To this day, I swear my Grandma Bette sent Rick to be with me that day not wanting me to be alone and not wanting me to stop believing in love.
My daughter, Bella, requested we take a trip to New England to celebrate her 16th birthday. I mentioned the special celebration trip to the gate attendant hoping for a simple “Happy Birthday” greeting during the flight announcements, but received so much more!
Effective January 15, 2018, Southwest Airlines will accept “smart bags” with lithium batteries as carryon or checked baggage provided the bag’s owner can remove the battery. Read more to learn about this guidance and updates being made to our Special Luggage policies.
As a first time solo-flyer, 13-year-old Nathan was a bit nervous traveling from Rochester, New York, to Tampa, Florida, without the help of his parents. For Nathan, traveling to see his grandparents was a big adventure–especially since he was making the journey all by himself!
This fall, Southwest has celebrated Disney∙Pixar’s all-new, big-screen adventure “Coco” in a variety of ways, from local Customer activations in Mexico City, to a Customer sweepstakes, to most noticeably, a “Coco”- themed Boeing 737-700 flying throughout our system. We’ve connected many of our Customers and Employees to this inspiring film, but the most meaningful way was when Southwest made a wish happen for a little boy named Nathan.
Have you ever been on the trip of a lifetime? In November, Southwest Airlines had the privilege of flying 50 families to Walt Disney World in Orlando for the 2017 Kidd’s Kids trip. I’m not a gambler, but I’d bet the Kidd’s Kids families will tell you they went on the trip of a lifetime!