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EunbeeKim Employee Rank
6798 Views
0 Comments

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Whether it’s spontaneously adopting two puppies on a trip to Puerto Rico or fulfilling a loved one’s final wish to care for their pooch, Southwest has got you covered. Read more to hear from Customers and their pets, and learn what is and isn’t allowed when it comes to bringing your favorite furry friends onboard.

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billtierney Employee Rank
2018 Views
1 Comment

In October 2017, Southwest added the Boeing 737 MAX 8 aircraft to our fleet family. This aircraft allows us to enhance our Customer Experience through a music-infused cabin experience featuring playlists for boarding and deplaning. Songs in the playlist are categorized and played onboard according to the time of day and respective mood. Read more to learn how we curate this experience, our current playlist available now, and share your favorite song with us!

 

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SydLeonard Employee Rank
23565 Views
1 Comment

 

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Twelve flights in 13 weeks sounds like a completely reasonable amount of trips to many of our most frequent-flying Customers and Crew, but as a first-time expecting mom I found myself losing the internal willpower battle to make it through my packed few weeks on the move—all while fighting the symptoms that often come with the first signs of pregnancy. [Insert green, nausea face emoji!].

 

Fortunately, I have a great network of Coworkers at Southwest that happen to also be moms, so I began reaching out to them in confidence begging for them to bestow their wisdom on me. Read more to see what I learned.

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emilysamuels Employee Rank
6985 Views
2 Comments

 

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Family travel is not for the faint of heart. Knowing the resources that are available to you at the airport—from mother’s rooms to pods to family restrooms—can help reduce some stress, so we’ve compiled family resources for every location Southwest serves.

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PatricA Employee Rank
1269 Views
0 Comments

As Southwest Airlines celebrates the one-year anniversary of the Great American Eclipse, we look back on an experience that our Customer, Photographer Jon Carmichael, had onboard one of our special eclipse flights from Portland to St. Louis on August 21, 2017.

 

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dallasthomas Employee Rank
244626 Views
33 Comments

Starting September 17, Southwest Airlines will have updated policies that will affect our Customers who travel with an emotional support animal or trained service animal. We hope these changes give our Customers clearer guidelines about the types of animals that can travel on our planes. Read more to learn addiitonal details about these updated policies. 

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chitownmom
30906 Views
0 Comments

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I'd like to give a big thanks to Southwest. Recently, my 7-year-old and 8-year-old flew by themselves for the first time. I chose Southwest to be the provider of that experience because truthfully, it seems to be the only airline left where the Employees actually enjoy their job and interacting with Customers.

 

While any parent would be nervous about leaving their kids alone to fly, I had faith that Southwest would not only deliver my children safely, but do it with care. So, my expectations were not low for this experience— yet you still managed to exceed them. 

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Kmbermudez90
1240 Views
1 Comment

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While sitting on a recent Southwest Airlines flight, I got to talking with a kind man next to me—we talked about what we did for a living and I mentioned how passionate I am about teaching. He then asked me what the greatest challenge was that I’ve ever faced in my career. I was honest, and told him that working at a low income school can be heartbreaking—then, something amazing happened.

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SGoldberg Employee Rank
15834 Views
40 Comments

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As of August 1, Southwest Airlines will no longer serve peanuts onboard and will instead serve pretzels on all flights. This decision wasn’t made lightly, but in the interest of providing the best Hospitality and a welcoming and safe onboard environment for Customers with peanut or peanut-dust allergies, we felt it was the right thing to do.

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  • In the Air
aeliasen Employee Rank
586 Views
1 Comment

Join in on the fun as we celebrate Shark Week’s 30th anniversary!

 

Shark Week is almost here, and this year it’s sure to be even more fintastic. The iconic television event is celebrating its 30th anniversary, and Southwest Airlines is proud to partner with Discovery Channel once again to commemorate this impressive milestone.

 

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tgriffith Employee Rank
485 Views
0 Comments

At Southwest Airlines, our Purpose is to connect People to what’s important in their lives. We know our Customers and Employees are passionate about music, and we love to support up-and-coming musicians throughout their journeys. We combine these passions through Live at 35, our inflight concert series that brings artists onboard to perform live at 35,000 feet. Check out our most recent Live at 35 performer, Australian-born rising country artist Morgan Evans.

 

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rgreen1 Employee Rank
2916 Views
4 Comments

Today, we announced our newest onboard product: iHeartRadio. Through this collaboration, we will bring iHeartMedia’s free all-in-one digital music and live streaming radio service to Customers as the exclusive music offering within the onboard entertainment portal on Southwest flights.

 

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saraluvsbob
48729 Views
2 Comments

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I stowed my luggage and when I went to look for a seat, just to my right, there was a woman with long, dark hair with an open seat next to her. I don't remember anything about whoever was in the window seat. It was at that moment—I realized in retrospect—that my mind centered on what would end up being my most successful pick-up line ever.

 

"Uhh ... is that seat taken?"

 

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mrscoxedm
28505 Views
1 Comment

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The Tooth Fairy made a stop on this Southwest Flight after a young Passenger lost his tooth while waiting to board. From the moment Solomon stepped on the plane, the Flight Crew and Passengers made him feel like a toothless rock star.

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hannahbuhr
20026 Views
3 Comments

During a memorable Southwest inflight “wedding,” a bouquet was made out of napkins and coffee packets, the usual veil was crafted lovingly out of peanut packages and coffee stirrers, and of course, videos and pictures were taken to commemorate the special occasion.

 

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JeanaJacobsen
25265 Views
1 Comment

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It’s not a secret that here at Southwest Airlines, we are a Company that has always shown love, support, and admiration for our Military. When we discovered Olivia was seeking assistance with arranging roundtrip airfare for her father, a Vietnam Veteran, to travel to Florida to meet his grandchildren and great grandson—all of whom her father had never met before, we sprung into action. 

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ErinLanke
642 Views
0 Comments

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Three years ago, we met on a Southwest flight and this July is our wedding. Thanks, Southwest Airlines for helping me connect with my fiancé after spending time together in the airport, sitting next to each other on the flight, and working on a crossword puzzle together.

 

 

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SGrantham Employee Rank
1395 Views
0 Comments

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Have you ever dreamed of a career as a Flight Attendant at Southwest Airlines?

 

 

 

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aeliasen Employee Rank
46428 Views
0 Comments

For the second year in a row, Southwest is teaming up with Animal Planet’s Puppy Bowl, the cutest competition in sports history. Catch an exclusive preview on Southwest flights and tune in February 3 on Animal Planet.

 

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LindaRutherford Employee Rank
4286 Views
1 Comment

On Saturday, Southwest flew its third humanitarian animal rescue flight from San Juan, Puerto Rico, to Baltimore/Washington to help relocate animals off the island after many were impacted by Hurricane Maria. It all started with a call to Southwest from Lucky Dog Animal Rescue, an animal rescue organization based in the D.C. area and their partner in Puerto Rico, PR Animals. Seeing our Employees come together and donate their time to make an effort such as this happen, make me so proud to work for Southwest Airlines! 

 

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Hannie888
971 Views
1 Comment

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When my Grandma fell terminally ill at 92, I went to Dallas to be with her in her final days and to support my Mom. Thanks to a chance encounter at the airport and Southwest's open seating policy; I was able to reconnect with someone from my past after one of the most emotional weeks of my life. To this day, I swear my Grandma Bette sent Rick to be with me that day not wanting me to be alone and not wanting me to stop believing in love.

 

 

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Shellielp123
1083 Views
1 Comment

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My daughter, Bella, requested we take a trip to New England to celebrate her 16th birthday. I mentioned the special celebration trip to the gate attendant hoping for a simple “Happy Birthday” greeting during the flight announcements, but received so much more!

 

 

 

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mjones2 Employee Rank
8898 Views
0 Comments

Effective January 15, 2018, Southwest Airlines will accept “smart bags” with lithium batteries as carryon or checked baggage provided the bag’s owner can remove the battery. Read more to learn about this guidance and updates being made to our Special Luggage policies.

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katyvoyles Employee Rank
2754 Views
0 Comments

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As a first time solo-flyer, 13-year-old Nathan was a bit nervous traveling from Rochester, New York, to Tampa, Florida, without the help of his parents. For Nathan, traveling to see his grandparents was a big adventure–especially since he was making the journey all by himself!

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jterlick
99021 Views
4 Comments

"She, of course, said yes, and the rest is history." -Jacob Erlick


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jcasinelli83
959 Views
0 Comments

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What's could possibly top a family vacation in Vegas? Meeting your future husband on the returning flight to Denver sure comes close! Here's how Kristina and Adam found love in the air. 

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aeliasen Employee Rank
1346 Views
1 Comment

This week, Southwest Airlines teamed up with Austin-based jewelry and lifestyle company, Kendra Scott, to surprise and delight Customers traveling from Austin to Chicago (Midway).

 

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Lindsey Employee Rank
671 Views
0 Comments

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This fall, Southwest has celebrated Disney∙Pixar’s all-new, big-screen adventure “Coco” in a variety of ways, from local Customer activations in Mexico City, to a Customer sweepstakes, to most noticeably, a “Coco”- themed Boeing 737-700 flying throughout our system. We’ve connected many of our Customers and Employees to this inspiring film, but the most meaningful way was when Southwest made a wish happen for a little boy named Nathan.

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cmiller Employee Rank
1373 Views
2 Comments

Have you ever been on the trip of a lifetime? In November, Southwest Airlines had the privilege of flying 50 families to Walt Disney World in Orlando for the 2017 Kidd’s Kids trip. I’m not a gambler, but I’d bet the Kidd’s Kids families will tell you they went on the trip of a lifetime!

 

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MelanieGraham Employee Rank
1037 Views
0 Comments

Southwest Airlines Celebrates the 10th Anniversary of its Medical Transportation Grant Program by Donating 10,000 Roundtrip Flights.

 

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