Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 
MorganBreipohl
1986 Views
0 Comments

Southwest Customers Morgan Breipohl and Robby Maxey never thought that a Southwest flight, and a chance encounter would lead to an engagement. Read more to hear first-hand from Morgan, how a familiar face from college blossomed into true love.  

 

Screen Shot 2019-02-04 at 8.03.13 PM.png

 

Read more...

BrieStrickland Employee Rank
3901 Views
0 Comments

At Southwest, we connect People to what’s important in their lives and we’ve found that music is a passion point for our Customers and Employees. Our Boeing 737 MAX. This aircraft allows us to enhance our Customer Experience through a music-infused cabin experience featuring playlists for boarding and deplaning. Read more to learn how we curate this experience, our current playlist available now, and share your favorite song with us!

 

MAX Arrival 780x480 (2).jpg

 

Read more...

facetiousmonkey
1323 Views
0 Comments

Having traveled solo by air dozens, if not hundreds, of times in my life, the routine of flying can often be lonely and monotonous. During the vast majority of my solo flights I've probably never said a word to anyone except airline personnel. However, that all changed one flight roughly 10 years ago when I strayed from my norm. 

 

Photo 2.png

 

Read more...

coloradomom
1091 Views
1 Comment

My youngest son, 10-year-old Brady, has been Southwest’s biggest fan since as early as he can remember. He is autistic and has been fascinated with Southwest since the earliest flight he recalls—a trip to Disney when he was almost three. Just as much as Brady loves Southwest, I love to knit. So the idea of creating a Southwest teddy bear was right up my alley and it was so fun to make for him.

 

Capture.JPG

Read more...

MelanieGraham Employee Rank
1454 Views
4 Comments

The holiday season is here which means airports are busier than usual as travelers head to visit family and friends. While holiday travel may seem daunting, there’s no need to fret! At Southwest, we want holiday travel to be as stress-free as possible so we’ve pulled together a few tips and tricks to make the season a little brighter.  

 

Christmas 780x480.jpg

Read more...

EunbeeKim Employee Rank
8223 Views
2 Comments

NYpuppy.JPG

Whether it’s spontaneously adopting two puppies on a trip to Puerto Rico or fulfilling a loved one’s final wish to care for their pooch, Southwest has got you covered. Read more to hear from Customers and their pets, and learn what is and isn’t allowed when it comes to bringing your favorite furry friends onboard.

Read more...

billtierney Employee Rank
2200 Views
1 Comment

In October 2017, Southwest added the Boeing 737 MAX 8 aircraft to our fleet family. This aircraft allows us to enhance our Customer Experience through a music-infused cabin experience featuring playlists for boarding and deplaning. Songs in the playlist are categorized and played onboard according to the time of day and respective mood. Read more to learn how we curate this experience, our current playlist available now, and share your favorite song with us!

 

MaxMarch.png

 

Read more...

SydLeonard Employee Rank
23753 Views
1 Comment

 

Teaser Image.jpg

Twelve flights in 13 weeks sounds like a completely reasonable amount of trips to many of our most frequent-flying Customers and Crew, but as a first-time expecting mom I found myself losing the internal willpower battle to make it through my packed few weeks on the move—all while fighting the symptoms that often come with the first signs of pregnancy. [Insert green, nausea face emoji!].

 

Fortunately, I have a great network of Coworkers at Southwest that happen to also be moms, so I began reaching out to them in confidence begging for them to bestow their wisdom on me. Read more to see what I learned.

Read more...

emilysamuels Employee Rank
7140 Views
2 Comments

 

Cockpit.jpg

Family travel is not for the faint of heart. Knowing the resources that are available to you at the airport—from mother’s rooms to pods to family restrooms—can help reduce some stress, so we’ve compiled family resources for every location Southwest serves.

Read more...

PatricA Employee Rank
1367 Views
0 Comments

As Southwest Airlines celebrates the one-year anniversary of the Great American Eclipse, we look back on an experience that our Customer, Photographer Jon Carmichael, had onboard one of our special eclipse flights from Portland to St. Louis on August 21, 2017.

 

Read more...

dallasthomas Employee Rank
245968 Views
33 Comments

Starting September 17, Southwest Airlines will have updated policies that will affect our Customers who travel with an emotional support animal or trained service animal. We hope these changes give our Customers clearer guidelines about the types of animals that can travel on our planes. Read more to learn addiitonal details about these updated policies. 

Updated_Animals on Southwest Airlines FINAL.jpg

 

Read more...

chitownmom
30995 Views
0 Comments

kids.jpg

I'd like to give a big thanks to Southwest. Recently, my 7-year-old and 8-year-old flew by themselves for the first time. I chose Southwest to be the provider of that experience because truthfully, it seems to be the only airline left where the Employees actually enjoy their job and interacting with Customers.

 

While any parent would be nervous about leaving their kids alone to fly, I had faith that Southwest would not only deliver my children safely, but do it with care. So, my expectations were not low for this experience— yet you still managed to exceed them. 

Read more...

Kmbermudez90
1297 Views
1 Comment

money.jpg

While sitting on a recent Southwest Airlines flight, I got to talking with a kind man next to me—we talked about what we did for a living and I mentioned how passionate I am about teaching. He then asked me what the greatest challenge was that I’ve ever faced in my career. I was honest, and told him that working at a low income school can be heartbreaking—then, something amazing happened.

Read more...

SGoldberg Employee Rank
16451 Views
40 Comments

ByePeanuts-01.png

As of August 1, Southwest Airlines will no longer serve peanuts onboard and will instead serve pretzels on all flights. This decision wasn’t made lightly, but in the interest of providing the best Hospitality and a welcoming and safe onboard environment for Customers with peanut or peanut-dust allergies, we felt it was the right thing to do.

Read more...

  • In the Air
aeliasen Employee Rank
635 Views
1 Comment

Join in on the fun as we celebrate Shark Week’s 30th anniversary!

 

Shark Week is almost here, and this year it’s sure to be even more fintastic. The iconic television event is celebrating its 30th anniversary, and Southwest Airlines is proud to partner with Discovery Channel once again to commemorate this impressive milestone.

 

SharkWeekPlanes740x480.jpg

Read more...

tgriffith Employee Rank
546 Views
0 Comments

At Southwest Airlines, our Purpose is to connect People to what’s important in their lives. We know our Customers and Employees are passionate about music, and we love to support up-and-coming musicians throughout their journeys. We combine these passions through Live at 35, our inflight concert series that brings artists onboard to perform live at 35,000 feet. Check out our most recent Live at 35 performer, Australian-born rising country artist Morgan Evans.

 

photo%202.jpg

 

Read more...

rgreen1 Employee Rank
3005 Views
4 Comments

Today, we announced our newest onboard product: iHeartRadio. Through this collaboration, we will bring iHeartMedia’s free all-in-one digital music and live streaming radio service to Customers as the exclusive music offering within the onboard entertainment portal on Southwest flights.

 

compressediheart.jpg

 

Read more...

saraluvsbob
48828 Views
2 Comments

meet cute 1.jpg

I stowed my luggage and when I went to look for a seat, just to my right, there was a woman with long, dark hair with an open seat next to her. I don't remember anything about whoever was in the window seat. It was at that moment—I realized in retrospect—that my mind centered on what would end up being my most successful pick-up line ever.

 

"Uhh ... is that seat taken?"

 

Read more...

mrscoxedm
28578 Views
1 Comment

large (2).jpg

The Tooth Fairy made a stop on this Southwest Flight after a young Passenger lost his tooth while waiting to board. From the moment Solomon stepped on the plane, the Flight Crew and Passengers made him feel like a toothless rock star.

Read more...

hannahbuhr
20077 Views
3 Comments

During a memorable Southwest inflight “wedding,” a bouquet was made out of napkins and coffee packets, the usual veil was crafted lovingly out of peanut packages and coffee stirrers, and of course, videos and pictures were taken to commemorate the special occasion.

 

large.jpg

Read more...

JeanaJacobsen
25375 Views
1 Comment

1.jpg

It’s not a secret that here at Southwest Airlines, we are a Company that has always shown love, support, and admiration for our Military. When we discovered Olivia was seeking assistance with arranging roundtrip airfare for her father, a Vietnam Veteran, to travel to Florida to meet his grandchildren and great grandson—all of whom her father had never met before, we sprung into action. 

Read more...

ErinLanke
725 Views
0 Comments

large.jpg

Three years ago, we met on a Southwest flight and this July is our wedding. Thanks, Southwest Airlines for helping me connect with my fiancé after spending time together in the airport, sitting next to each other on the flight, and working on a crossword puzzle together.

 

 

Read more...

SGrantham Employee Rank
1520 Views
0 Comments

FlightAttendant_xoeplu.jpg

Have you ever dreamed of a career as a Flight Attendant at Southwest Airlines?

 

 

 

Read more...

aeliasen Employee Rank
46461 Views
0 Comments

For the second year in a row, Southwest is teaming up with Animal Planet’s Puppy Bowl, the cutest competition in sports history. Catch an exclusive preview on Southwest flights and tune in February 3 on Animal Planet.

 

screen-shot-2018-01-31-at-10652-am_YuieHYq_nkjDr4w_v1lo6r.png

 

Read more...

LindaRutherford Employee Rank
4464 Views
1 Comment

On Saturday, Southwest flew its third humanitarian animal rescue flight from San Juan, Puerto Rico, to Baltimore/Washington to help relocate animals off the island after many were impacted by Hurricane Maria. It all started with a call to Southwest from Lucky Dog Animal Rescue, an animal rescue organization based in the D.C. area and their partner in Puerto Rico, PR Animals. Seeing our Employees come together and donate their time to make an effort such as this happen, make me so proud to work for Southwest Airlines! 

 

shelley-castle-photography-PRtransfer-61.jpg

 

Read more...

Hannie888
994 Views
1 Comment

2017 Family Picture.jpg

When my Grandma fell terminally ill at 92, I went to Dallas to be with her in her final days and to support my Mom. Thanks to a chance encounter at the airport and Southwest's open seating policy; I was able to reconnect with someone from my past after one of the most emotional weeks of my life. To this day, I swear my Grandma Bette sent Rick to be with me that day not wanting me to be alone and not wanting me to stop believing in love.

 

 

Read more...

Shellielp123
1123 Views
1 Comment

Bella Birthday.jpg

My daughter, Bella, requested we take a trip to New England to celebrate her 16th birthday. I mentioned the special celebration trip to the gate attendant hoping for a simple “Happy Birthday” greeting during the flight announcements, but received so much more!

 

 

 

Read more...

mjones2 Employee Rank
9158 Views
0 Comments

Effective January 15, 2018, Southwest Airlines will accept “smart bags” with lithium batteries as carryon or checked baggage provided the bag’s owner can remove the battery. Read more to learn about this guidance and updates being made to our Special Luggage policies.

Read more...

katyvoyles Employee Rank
2851 Views
0 Comments

Nathan_fvdt8o (2).png

As a first time solo-flyer, 13-year-old Nathan was a bit nervous traveling from Rochester, New York, to Tampa, Florida, without the help of his parents. For Nathan, traveling to see his grandparents was a big adventure–especially since he was making the journey all by himself!

Read more...

jterlick
99119 Views
4 Comments

"She, of course, said yes, and the rest is history." -Jacob Erlick


Jacob&MaggieEngagementPhotos-59.jpg

 

Read more...