For our first flight from Oakland to Maui, we invited Maui local, Lily Meola, onboard to perform Live at 35 to celebrate the music community in Maui and surprise our Customers onboard the inaugural flight. Read more to learn how Lily Meola’s performance made this inaugural flight even more special and helped our Customers connect to the culture of Hawaii.
Southwest Employee Keith Finley set out on a journey to watch a game at all 30 Major League Baseball stadiums across the country last summer in honor of his Dad. Read more about Keith’s life-changing journey and his tips and tricks for making the most out of the experience.
Longtime Southwest Airlines Customer and former Indy500 racecar driver Sam Schmidt wondered if he would ever fly again, after a life-changing injury on the track in 1999. Read on to hear how Schmidt was able to make an impact on the world around him with the help of his new friends at Southwest Airlines who make it easy to be a Customer with a smile every time.
Leon Logothetis quit his desk job and went on a journey to reaffirm his belief that people are kind by putting his fate in the hands of strangers. Read more to learn how the airline with Heart partnered with Logothetis to further our Purpose to connect our Customers to what matters most in their lives.
Southwest Customers Morgan Breipohl and Robby Maxey never thought that a Southwest flight, and a chance encounter would lead to an engagement. Read more to hear first-hand from Morgan, how a familiar face from college blossomed into true love.
At Southwest, we connect People to what’s important in their lives and we’ve found that music is a passion point for our Customers and Employees. Our Boeing 737 MAX. This aircraft allows us to enhance our Customer Experience through a music-infused cabin experience featuring playlists for boarding and deplaning. Read more to learn how we curate this experience, our current playlist available now, and share your favorite song with us!
Having traveled solo by air dozens, if not hundreds, of times in my life, the routine of flying can often be lonely and monotonous. During the vast majority of my solo flights I've probably never said a word to anyone except airline personnel. However, that all changed one flight roughly 10 years ago when I strayed from my norm.
My youngest son, 10-year-old Brady, has been Southwest’s biggest fan since as early as he can remember. He is autistic and has been fascinated with Southwest since the earliest flight he recalls—a trip to Disney when he was almost three. Just as much as Brady loves Southwest, I love to knit. So the idea of creating a Southwest teddy bear was right up my alley and it was so fun to make for him.
The holiday season is here which means airports are busier than usual as travelers head to visit family and friends. While holiday travel may seem daunting, there’s no need to fret! At Southwest, we want holiday travel to be as stress-free as possible so we’ve pulled together a few tips and tricks to make the season a little brighter.
Whether it’s spontaneously adopting two puppies on a trip to Puerto Rico or fulfilling a loved one’s final wish to care for their pooch, Southwest has got you covered. Read more to hear from Customers and their pets, and learn what is and isn’t allowed when it comes to bringing your favorite furry friends onboard.
In October 2017, Southwest added the Boeing 737 MAX 8 aircraft to our fleet family. This aircraft allows us to enhance our Customer Experience through a music-infused cabin experience featuring playlists for boarding and deplaning. Songs in the playlist are categorized and played onboard according to the time of day and respective mood. Read more to learn how we curate this experience, our current playlist available now, and share your favorite song with us!
Twelve flights in 13 weeks sounds like a completely reasonable amount of trips to many of our most frequent-flying Customers and Crew, but as a first-time expecting mom I found myself losing the internal willpower battle to make it through my packed few weeks on the move—all while fighting the symptoms that often come with the first signs of pregnancy. [Insert green, nausea face emoji!].
Fortunately, I have a great network of Coworkers at Southwest that happen to also be moms, so I began reaching out to them in confidence begging for them to bestow their wisdom on me. Read more to see what I learned.
Family travel is not for the faint of heart. Knowing the resources that are available to you at the airport—from mother’s rooms to pods to family restrooms—can help reduce some stress, so we’ve compiled family resources for every location Southwest serves.
As Southwest Airlines celebrates the one-year anniversary of the Great American Eclipse, we look back on an experience that our Customer, Photographer Jon Carmichael, had onboard one of our special eclipse flights from Portland to St. Louis on August 21, 2017.
Starting September 17, Southwest Airlines will have updated policies that will affect our Customers who travel with an emotional support animal or trained service animal. We hope these changes give our Customers clearer guidelines about the types of animals that can travel on our planes. Read more to learn addiitonal details about these updated policies.
I'd like to give a big thanks to Southwest. Recently, my 7-year-old and 8-year-old flew by themselves for the first time. I chose Southwest to be the provider of that experience because truthfully, it seems to be the only airline left where the Employees actually enjoy their job and interacting with Customers.
While any parent would be nervous about leaving their kids alone to fly, I had faith that Southwest would not only deliver my children safely, but do it with care. So, my expectations were not low for this experience— yet you still managed to exceed them.
While sitting on a recent Southwest Airlines flight, I got to talking with a kind man next to me—we talked about what we did for a living and I mentioned how passionate I am about teaching. He then asked me what the greatest challenge was that I’ve ever faced in my career. I was honest, and told him that working at a low income school can be heartbreaking—then, something amazing happened.
As of August 1, Southwest Airlines will no longer serve peanuts onboard and will instead serve pretzels on all flights. This decision wasn’t made lightly, but in the interest of providing the best Hospitality and a welcoming and safe onboard environment for Customers with peanut or peanut-dust allergies, we felt it was the right thing to do.
Join in on the fun as we celebrate Shark Week’s 30th anniversary!
Shark Week is almost here, and this year it’s sure to be even more fintastic. The iconic television event is celebrating its 30th anniversary, and Southwest Airlines is proud to partner with Discovery Channel once again to commemorate this impressive milestone.
At Southwest Airlines, our Purpose is to connect People to what’s important in their lives. We know our Customers and Employees are passionate about music, and we love to support up-and-coming musicians throughout their journeys. We combine these passions through Live at 35, our inflight concert series that brings artists onboard to perform live at 35,000 feet. Check out our most recent Live at 35 performer, Australian-born rising country artist Morgan Evans.
Whether you’ve been the parent or the innocent bystander, you’ve probably encountered a child at some point during your airline travels. Oftentimes, traveling children can become impatient, frustrated, or confused during the travel process. The trick to traveling with children is to bring food, entertainment, and mostly luck, because let’s face it—children are unpredictable.
Today, we announced our newest onboard product: iHeartRadio. Through this collaboration, we will bring iHeartMedia’s free all-in-one digital music and live streaming radio service to Customers as the exclusive music offering within the onboard entertainment portal on Southwest flights.
I stowed my luggage and when I went to look for a seat, just to my right, there was a woman with long, dark hair with an open seat next to her. I don't remember anything about whoever was in the window seat. It was at that moment—I realized in retrospect—that my mind centered on what would end up being my most successful pick-up line ever.
The Tooth Fairy made a stop on this Southwest Flight after a young Passenger lost his tooth while waiting to board. From the moment Solomon stepped on the plane, the Flight Crew and Passengers made him feel like a toothless rock star.
During a memorable Southwest inflight “wedding,” a bouquet was made out of napkins and coffee packets, the usual veil was crafted lovingly out of peanut packages and coffee stirrers, and of course, videos and pictures were taken to commemorate the special occasion.
It’s not a secret that here at Southwest Airlines, we are a Company that has always shown love, support, and admiration for our Military. When we discovered Olivia was seeking assistance with arranging roundtrip airfare for her father, a Vietnam Veteran, to travel to Florida to meet his grandchildren and great grandson—all of whom her father had never met before, we sprung into action.
Three years ago, we met on a Southwest flight and this July is our wedding. Thanks, Southwest Airlines for helping me connect with my fiancé after spending time together in the airport, sitting next to each other on the flight, and working on a crossword puzzle together.
For the second year in a row, Southwest is teaming up with Animal Planet’s Puppy Bowl, the cutest competition in sports history. Catch an exclusive preview on Southwest flights and tune in February 3 on Animal Planet.