Whether it’s spontaneously adopting two puppies on a trip to Puerto Rico or fulfilling a loved one’s final wish to care for their pooch, Southwest has got you covered. Read more to hear from Customers and their pets, and learn what is and isn’t allowed when it comes to bringing your favorite furry friends onboard.
I always get a little nervous traveling with my five-year-old, autistic daughter, Mikaela. Every parent struggles, and a part of my struggle is my own anxiety, stemming from never knowing when and what may cause my child to have a breakdown. Luckily, on this flight, I learned I could count on Southwest to help alleviate those fears.
“You’re planning your life, and Christmas, and all that regular stuff … and all of a sudden you get this phone call that changes your life.”
Tristan Thompson was only eight months old when he was diagnosed with a serious immune disorder that threatened to cut his life short. Thankfully, help came in the form of a bone marrow donor who lived nearly 500 miles away. Read on to learn more about Tristan’s story, then catch a glimpse of his first fateful meeting with his new “big brother”, Bob!
In celebration of National Teddy Bear Day, which occurs each year on September 9, Southwest Airlines and Build-A-Bear Workshop are teaming up to donate 20,000 teddy bears to charitable organizations that Southwest supports. Read more to learn about the partnership and donations.
Family travel is not for the faint of heart. Knowing the resources that are available to you at the airport—from mother’s rooms to pods to family restrooms—can help reduce some stress, so we’ve compiled family resources for every location Southwest serves.
Starting September 17, Southwest Airlines will have updated policies that will affect our Customers who travel with an emotional support animal or trained service animal. We hope these changes give our Customers clearer guidelines about the types of animals that can travel on our planes. Read more to learn addiitonal details about these updated policies.
Southwest is known for its Company Culture. It’s often imitated, and never duplicated. Did you know that we also have a Culture Services Department that is charged with championing a Culture through which every Employee knows they matter? As Interns on that Team, Emily and I focus specifically on large-scale Employee appreciation events, including our recent Culture Blitz in Houston.
Southwest’s Emerging Leader Development Program (ELDP) is an 18-month job rotational program that seeks to train and develop excellent frontline and operational Leaders for Southwest Airlines. Upon successful completion of the program, participants are placed in a Leadership role anywhere in the Southwest system, based on business need. Read on to hear firsthand from a recent participant of the program! Interested applicants are encouraged to apply now through August 19.
The Tooth Fairy made a stop on this Southwest Flight after a young Passenger lost his tooth while waiting to board. From the moment Solomon stepped on the plane, the Flight Crew and Passengers made him feel like a toothless rock star.
We are excited to share the ability to view the standby list is now accessible on your mobile device! All Travelers are now able to see their location on the standby list via the Southwest mobile app (for both iOS and Android) or the Southwest mobile website (mobile.southwest.com).
It’s not a secret that here at Southwest Airlines, we are a Company that has always shown love, support, and admiration for our Military. When we discovered Olivia was seeking assistance with arranging roundtrip airfare for her father, a Vietnam Veteran, to travel to Florida to meet his grandchildren and great grandson—all of whom her father had never met before, we sprung into action.
Three years ago, we met on a Southwest flight and this July is our wedding. Thanks, Southwest Airlines for helping me connect with my fiancé after spending time together in the airport, sitting next to each other on the flight, and working on a crossword puzzle together.
When my Grandma fell terminally ill at 92, I went to Dallas to be with her in her final days and to support my Mom. Thanks to a chance encounter at the airport and Southwest's open seating policy; I was able to reconnect with someone from my past after one of the most emotional weeks of my life. To this day, I swear my Grandma Bette sent Rick to be with me that day not wanting me to be alone and not wanting me to stop believing in love.
Have you ever been on the trip of a lifetime? In November, Southwest Airlines had the privilege of flying 50 families to Walt Disney World in Orlando for the 2017 Kidd’s Kids trip. I’m not a gambler, but I’d bet the Kidd’s Kids families will tell you they went on the trip of a lifetime!
At Southwest Airlines, we strive to connect People to what’s important in their lives. While we love meeting Customers who are flying to fun destinations like a wedding or a beach vacation, we also understand the importance of showing empathy to Customers who may be traveling for a much more somber reason.
Read on to see how Southwest Employees comfort and assist our Customers during their hard times.
Once we felt the full impact of Hurricane Harvey, it was apparent no planes would be taking off from Houston Hobby anytime soon. I have never seen so much rain or the lightning and tornadoes that accompanied it. Meanwhile, Southwest had been working around the clock to get us out of Houston. When a brief break in the heavy rain occurred around mid-afternoon on Saturday, Southwest managed to evacuate 500-600 Passengers. Thanks to Southwest it was not the nightmare it could have been.
Southwest Airlines helped fly, Flash--a beautiful and loving African Spurred tortoise--to her fantastic new home in sunny and warm Jacksonville, Florida. It is not every day a tortoise gets to fly, but it’s safe to say this one had a turtley-awesome experience!
Challenger, the Bald Eagle, is a frequent flier and celebrity here at Southwest Airlines! He is the first eagle in U.S. history trained to free-fly through stadiums during the National Anthem and has flown close to 12,700 nautical miles onboard Southwest this year alone!
On June 12, 2016, a senseless act of violence occurred at Pulse night club in Orlando, FL. Several Southwest Airlines Employees were there at the time, including Orlando Customer Service Agent Angelique Caro, who was shot twice.
One year later, Southwest's Orlando Employees held a memorial at the Station, for the lives lost. Angelique continues to recover from her injuries, but I had a chance to sit down with her in this video. Team MCO—we’re all Orlando Strong, and we’re thinking of you.
On May 16, we spent an entire day flying around the country to celebrate my daughter, Kellisa's, 18th birthday. A birthday that doctors' predicited whould never arrive. Our 20.5 hour trip included stops in Tampa, New Orleans, Dallas, Columbus, Orlando, Nashville, Phoenix, San Diego, and ended in Sacramento. Why would we do this? Because we love our daughter, and she loves all forms of travel, planes, trains, boats, buses, and cars. She especially loves the take off and landing on an airplane.
This past weekend, Southwest Airlines and Lilly Pilitzer brightened up the Sunshine State in celebration of Southwest's new international routes between Fort Lauderdale and four international markets: Montego Bay, Belize City, Cancun, and Grand Cayman. The fun continues all summer long with the Share the #SummerInLilly Sunshine instant win game. From now until June 30, visit Lillypulitzer.com/Southwest and enter for a chance to win great prizes from Southwest and Lilly, including Lilly shopping sprees and mystery gifts, and Southwest® gift cards and Rapid Rewards® points.
An artist painted a custom Southwest print, which was later gifted to the Southwest Employees at Fort Lauderdale.
We returned from a family vacation where my husband and I surprised our two kids with a trip to Disneyland. This was the first flight for my 5-year-old daughter and Southwest went above and beyond making her feel welcome.
Dallas Customer Service Agent Darryl Thomas regularly comes to work early to make a refreshing breakroom beverage for his fellow Employees. Check out the video to see Darryl’s #SouthwestHeart in action.
She is from Rhode Island. He lives in Los Angeles, California. Yet, over the years, their love story has brought them together, flying accross the nation. Through a unique engagement photo shoot and a special theme wedding, Kimberly and Orjo, relive their LUV journey!
Last month we had the opportunity to take our engagement pictures at the Southwest Airlines terminal at PVD airport
When Southwest Employee James Goodman heard Tiffanie’s story on the radio, he decided he would do whatever it took to help her. Tiffanie, a 26-year-old teacher, had recently adopted her son Leo and was determined to make his first Christmas one to remember!
A better airport experience for air travelers is a priority for both Southwest Airlines and the TSA. As such, we worked with our friends at the TSA to create the following post with information that can help make your summer travel easier.
As many frequent travelers know, TSA Pre✓® offers expedited security screening for trusted travelers at airports nationwide. With a TSA Pre✓® Known Traveler Number documented in a reservation, Customers receive a TSA Pre✓® designation on their boarding document and enjoy all the benefits of a more efficient security check point experience. With TSA Pre✓®, Customers breeze through security lines without removing shoes, belts, laptops, liquids, and light jackets. Aside from creating a better travel experience, it also ensures a safer air travel system for our nation.
For the past ten years, through our Medical Transporation Grant Program (MTGP), Southwest has proudly worked with a network of nonprofit hospitals and medical organizations nationwide to provide complimentary air travel to medical patients and their families in need of life-saving or life-changing medical care. To celebrate MTGP's tenth anniversary, we will donate 10,000 roundtrip flights this year to families who need to travel for specialized medical care. We also are extending a healing hand through a partnership with Musicians On Call, a nonprofit that brings live and recorded music to the bedsides of patients in healthcare facilities.
Musicians On Call volunteer musicians Kenli Mattus and Maggie Szabo perform for Customers at the Los Angeles Airport (LAX).