The past month has been a very sad and somber time for all of us at Southwest Airlines. In response to a 20/20 program about the events surrounding Flight #1380, I welcome the opportunity to share an update with you and emphasize a few key points.
Even though Southwest Airlines has been a fixture of Dallas Love Field for more than 46 years, our home airport’s history began more than half a century before. And today, our home airport celebrates its 100th birthday.
SJU Ramp Supervisor Ricardo Berrios Perez greets Robert Robles,Ground Operations Regional Manager for International, as the initial Assessment Team arrived in SJU on Sunday, Sept 24.
Notice: Southwest Airlines resumed scheduled flights to/from San Juan (SJU) with a reduced schedule starting today, Thursday, September 28. Seat availability is extremely limited due to high demand. For details on offered flights and availability, please check online or call us at 800-I FLY-SWA (800-435-9792). If you are a Southwest Customer impacted by Hurricane Maria, we are offering flexible accommodations for those Customers holding reservations from San Juan (SJU) from Monday, September 18, through Wednesday, November 1, and want to alter their travel plans. We will operate a humanitarian flight (SJU-MCO) on Friday morning for those who are stranded. Customers wishing to standby for the humanitarian flight on Friday, September 29 should arrive at the airport by 6:00 a.m. local time.
Our thoughts continue to be with the people of Puerto Rico as they recover from this devastating storm. We are hopeful conditions there continue to improve so that we can operate more frequently and continue to increase our role in that recovery.
Customers and Employees of Southwest Airlines rallied to donate a collective 148 million Rapid Rewards points to aid in Harvey disaster relief. Our Chairman and CEO Gary Kelly had a heartfelt message for them, and an update on Southwest Operations related to Harvey.
Southwest Airlines Operations at Houston Hobby (HOU) are cancelled through Saturday afternoon as we continue to monitor the tropical storm’s progress. Customers should check their flight status via southwest.com or our mobile app prior to heading to the airport. A Customer travel advisory is in effect, offering added flexibility to flight changes for Houston and surrounding cities.
We've fielded many inquiries from Customers and news outlets regarding Flight 5136 from Buffalo to Fort Lauderdale on May 20. On that flight, we welcomed all families to board the aircraft during Family Boarding, which happens between the "A" and "B" boarding groups.
Every few years Mother Nature keeps us on our toes with a late-season winter storm. Southwest Airlines Operational Planners are carefully tracking the movement of Winter Storm Stella as it makes its way across much of the Midwest and New England this week.
Are you flying in or out of one of our airports affected by Winter Storm Stella? You can check the latest Travel Advisory by clicking here.
Yesterday, January 30, Southwest filed an answer with DOT following up on our application for additional slots to increase our service to Mexico City (MEX). Today, U.S. low-cost carriers (LCCs) have virtually no access to Mexico City International Airport, the largest airport in Mexico, where Mexican LCCs have nearly 100 times as many flights. We believe newly available Mexico City slots should be granted to U.S. LCCs as a first priority due to this disparity. Southwest has consistently taken this position before the DOT for almost two years, dating back to the previous administration. Our filing has nothing to do with politics and has everything to do with a desire to serve more people in the United States and Mexico.
Our goal is to increase our service to Mexico and provide more flights to Mexico City than we do today. We’re all about connecting people to what’s important in their lives, and we see MEX playing a big role in doing just that.
The following blog post was written by a family member of Michael Winchester, a beloved Oklahoma City Employee that we lost due to an act violence on November 15. He will forever be in our Hearts. As a former punter for the University of Oklahoma, Mike will be honored by Southwest and his alma mater at Saturday’s game with a fly-over by a Southwest Boeing 737 (weather permitting).
My family attended the service for Southwest Employee Mike Winchester following his funeral. Talking of the beautiful acts of kindness and service given by other Southwest Employees towards the Winchester family, one speaker said, “I never expected such an outpouring of love from Corporate America.”
Following an emergency order issued today, Southwest advises Customers to comply with the Department of Transportation (DOT) and Federal Aviation Administration’s (FAA) ban against the carriage of Samsung Galaxy Note 7 devices onboard U.S. aircraft.
As a reminder, Southwest cannot speculate or comment on details of this investigation outside of our cooperation with the NTSB. We respectfully ask that users on The Southwest Community refrain from speculation as well.
UPDATED on Saturday, August 27 at 1:00 p.m. CT
I wanted to provide an update around an event involving a Southwest plane this morning, and some context around the accompanying statement provided below. When we have an operational event that results in aircraft damage and/or passenger or crew injuries, that can trigger a review or investigation by the National Transportation Safety Board (NTSB).
Last week's operational challenges have created a back-log of Customer inquiries. Our Customer Contact Teams are working around the clock to respond to all Customers, so please be patient. If you are still attempting to reach Southwest via telephone or Social Channels, I would go onto Southwest.com, navigate to the "Contact Us" page, and then select email. If you need in-the-moment travel assistance, then I recommend you Tweet us.
This will be my final update on the Southwest trouble that by now needs no introduction. We are grateful to our Employees for their dedication and our Customers for their patience, loyalty, and understanding as we worked to rebuild.
UPDATE at 8:00 p.m. CDT: Once our systems resume full functionality, we’re offering flexible accommodations for rebooking your travel. Please stay tuned for more.
Southwest Airlines began experiencing intermittent performance issues earlier this afternoon with multiple technology systems as a result of an outage. We are now managing flight delays across our system. We apologize to our Customers whose travel plans are impacted. We have a Team of experts working diligently to resolve the technical issues and their efforts have systems gradually coming back online. We expect to continue our move toward a normal operation but believe it will take time.