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traveling with a ventilator

tracyjo921
New Arrival

I will be traveling soon with my 5 year old who is on a ventilator. We will not have her wheelchair or stroller with at the airport. Does anyone know is there a way to get brought to our gate using help from someone driving the golf carts in the airport?

1 REPLY 1

Re: traveling with a ventilator

franktravel
Rising Star
Solution

Hi 

 

Upon arrival at the airport, You should inform a Southwest Airlines Agent or Skycap at your first point of contact, either at the Skycap podium or the ticket counter, if you need an airport wheelchair and/or assistance within the airport.

Priority preboarding is available for those who have a specific seating need to accommodate their disability, need assistance in boarding the aircraft, and/or who need to stow an assistive device. If a Customer has a disability and requires preboarding, the Customer should request a Preboarding Document from our Customer Service Agent at the departure gate. The Preboarding Document serves as notification to our Operations (Boarding) Agent that the Customer has a need to preboard. It's important to keep in mind that Customers who preboard may not occupy an exit seat. Customers with disabilities who have any other needs related to boarding should speak with our Customer Service Agent at the departure gate.

Customers who need additional space to accommodate their disability may proactively purchase an additional seat to notify Southwest of their specific seating need so adequate seating onboard the aircraft can be ensured. Instructions for booking a second seat online can be found on our Customers of Size page.  Customers may contact us for a refund of the cost of the additional seat after travel.  If a Customer with a disability has concerns about the amount of space needed and does not wish to purchase an additional seat, the Customer should speak with the Customer Service Agent at the departure gate.