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Re: Customer relations email address.

Rakly
New Arrival

This continues to be a problem. I was just told to email customer relations and wasted 10 minutes looking for the email! The wait time on the customer relations line is 45 minutes and the recorded prompt instructs people waiting to email. I am discouraged by my experience with swa over the last week. 

Re: Customer relations email address.

dfwskier
Rising Star
Solution

@Rakly

 

As is the case with many travel related companies (hotel, car retal, airline, etc) there is no published e-mail address as the companies would be covered with spam.

 

BUT YOU CAN CONTACT THE COMPANY VIA E-MAIL THROUGH THE COMPANY WEBSITE. Click on send us a e-message under Email us -- third item from the top left of the contact us web page below:

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

 

 

Re: Customer relations email address.

dennisg34
New Arrival

@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


Ya the form is NOT there, where the hell is the form? 70 minute waits for calls is ridiculous with NO option to call you back in the order customers called in.


@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 



@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


 

Re: Customer relations email address.

SWDigits
Rising Star

@dennisg34 hopefully the screen shots below help you out.  The click path: Scroll to the bottom of this page and click "Contact Us" --> then click "Email Us" --> then fill out the pop-up form and click "Send E-mail".

 

1.  Contact Us.png2.  Email Us.png3.  Send E-mail.png


Customer | Home airport DCA | Community Champion

Re: Customer relations email address.

dfwskier
Rising Star

@dennisg34 wrote:

@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


Ya the form is NOT there, where the hell is the form? 70 minute waits for calls is ridiculous with NO option to call you back in the order customers called in.


@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 



@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


 


The e-mail functionality is listed on the top left of the page - third from the top - left side of the page.

Highlighted

Re: Customer relations email address.

elijahbrantley
Rising Star

If you’re on Twitter, I highly recommend reaching out to that team!

-A List Preferred, Companion Pass holder, Community Champion.

Re: Customer relations email address.

a_bacon
New Arrival

I had an awful experience myself on May 31st and I'm still trying to rectify it with Southwest. I don't have time to keep explaining the situation over the phone to someone and not getting a result. I asked for an email address for customer relations but I keep getting sent to the contact us section on their website that has no email address. Only phone numbers.

Re: Customer relations email address.

dfwskier
Rising Star

@a_bacon wrote:

I had an awful experience myself on May 31st and I'm still trying to rectify it with Southwest. I don't have time to keep explaining the situation over the phone to someone and not getting a result. I asked for an email address for customer relations but I keep getting sent to the contact us section on their website that has no email address. Only phone numbers.


Hi sorry to hear you are having trouble.  Here's a link to the contact us page.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

 

If you go down the left side of the page, you'll see three ways to contact SW

1) Call us with a phone number (The blue hot link gives more phone numbers)

@2) Tweet us. The blue hot link, @Southwestair, lets you start a twitter conversation

3)e_mail us. The blue "send us an e-mail" hot link opens a window that lets you send SW an e-mail

 

Usng the information above should allow you to contact SW via any of the three ways.

 

Hope that helps.

Re: Customer relations email address.

chgoflyer
Top Contributor

Unfortunately, Southwest does not publish a customer service email address. You can contact them electronically using the web form on the website, but you won't be able to respond to any reply you receive.

 

These days, your best option is to reach out via direct message on Twitter. Alternately, you may want to consider sending them a letter via snail mail, however a reply can take over 30 days.

Re: Customer relations email address.

Nicolee
New Arrival

I also had a horrible experience with Southwest. I was told to contact Customer Relations to be reimbursed for the additional travel expenses I incurred due to mechanical issues on the southwest flight that delayed my first flight from Seattle to Las Vegas which caused me to miss my connecting flight to El Paso. I was not given any other option but for southwest to put me in a hotel overnight and wait until the next day or to purchase a new connecting flight on a different airlines to get to my final destination. I was ensured that in the latter option I would be reimbursed. I had to meet my daughter by the next morning and could not wait until the next day. After calling customer relations I was told they would NOT reimburse me because "they don't do that". I was LIED TO! And now I spent an additional $600 all because southwest had a mechanical issue, had poor communication, and did not give me an opportunity to deplane in seattle and find other travel arrangements, and most importantly LIED to me about being reimbursed. I want ALL my money back. The $200 "luv voucher" doesn't even cover the cost of the original trip. The total expenses for the round trip flight from seattle to El Paso - cost me over $900!!!!